Technical Support Engineer
KustomerSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
E-commerce, Customer SupportIndustries
Position Overview
- Location Type: Eastern Timezone, North America
- Job Type: Full-time
- Salary: Not provided
A highly motivated and customer-focused Technical Support Agent is needed to join our Customer Experience team. This role is crucial for supporting the growth and success of our merchants by managing inbound technical issues, collaborating with internal teams, and contributing to documentation.
Requirements
- Experience: Required experience with Shopify.
- Skills: Customer-focused, motivated, and eager to make a meaningful impact.
- Communication: Ability to effectively communicate with merchants and internal teams.
Responsibilities
- Manage an inbound queue of emails and chat to triage and diagnose technical issues with our merchants.
- Work with the technical support team and engineering team to escalate and manage escalations of those issues, ensuring constant updates to merchants.
- Assist the team with quality assurance tasks to ensure new features are bug-free.
- Assist with documentation creation and updates.
Application Instructions
Not provided
Company Information
Not provided
Skills
Shopify
Customer Service
Technical Support
Communication
Documentation
Quality Assurance
Skio
Subscription service platform for e-commerce businesses
About Skio
Skio provides subscription services tailored for businesses, particularly those using the Shopify platform. Their system allows companies to easily implement and manage subscriptions, making the transition from other providers straightforward. Skio's platform is designed to be user-friendly for both customers and businesses, which helps streamline the subscription process. What sets Skio apart from competitors is its strong focus on customer service; clients appreciate the team's quick responses and their ability to introduce new features based on feedback. The goal of Skio is to enhance the e-commerce experience for brands by offering efficient subscription solutions that foster trust and satisfaction among its diverse clientele.
San Francisco, CaliforniaHeadquarters
2021Year Founded
$6.3MTotal Funding
SEEDCompany Stage
Consumer Software, Fintech, Consumer GoodsIndustries
51-200Employees