Technical Support Analyst
Tapcart- Full Time
- Junior (1 to 2 years), Entry Level & New Grad
Candidates should possess experience with Shopify and a strong customer-focused approach. The ideal candidate will have a desire to make a meaningful impact and be comfortable working in an inbound queue environment.
The Technical Support Specialist will manage an inbound queue of emails and chat to triage and diagnose technical issues with merchants, work with the technical support and engineering teams to escalate and manage escalations, assist with quality assurance tasks, and contribute to documentation creation and updates.
Subscription service platform for e-commerce businesses
Skio provides subscription services tailored for businesses, particularly those using the Shopify platform. Their system allows companies to easily implement and manage subscriptions, making the transition from other providers straightforward. Skio's platform is designed to be user-friendly for both customers and businesses, which helps streamline the subscription process. What sets Skio apart from competitors is its strong focus on customer service; clients appreciate the team's quick responses and their ability to introduce new features based on feedback. The goal of Skio is to enhance the e-commerce experience for brands by offering efficient subscription solutions that foster trust and satisfaction among its diverse clientele.