Technical Solutions Cons III at Hewlett Packard Enterprise

Alpharetta, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Technology, Information TechnologyIndustries

Requirements

US Citizenship required
Hybrid role requiring on average 2 days per week from an HPE office; daily on-site work required
Vocational apprenticeship/certification completion (technical or non-technical), possibly including on-the-job training; may be recognized by diploma in some locations; advanced programs may be required
Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem-solving skills
Software and hardware knowledge of computing, storage, and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support skills
Ability to solve and document solutions for usage by other technicians and customers
Ability to mentor new agents
Ability to lead resolution activities with escalated customers
Ability to contribute to technical action plans
Focus on one or more product lines (e.g., proactive, reactive, storage, enterprise systems)

Responsibilities

Successfully resolve technical issues (hardware and software) from incoming internal or external business and end user contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Act as a team or project leader providing direction to team activities and facilitating information validation and team decision-making process
Review and may resolve complex business issues
Demonstrate excellent communication skills and add case resolution to KMS
Understand and utilize Information Technology Information Libraries (ITIL)
Represent the company in face-to-face customer location visits, industry conferences/trade shows, vendor meetings, etc
Partner frequently with the Sales Pursuit team

Skills

Hardware Troubleshooting

Software Troubleshooting

Technical Support

Customer Solutions

Systems Engineering

Pre-sales Support

Post-sales Support

Service Delivery

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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