[Remote] Technology Consultant at ServiceNow

Orlando, Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT Services, Cloud ComputingIndustries

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (e.g., using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry)
3+ years experience as part of a professional services organization; or equivalent education/experience
Ability to travel up to 50%
Industry domain expertise in <insert industry>
Creative with comfort running projects independently
Success driving complex issues through analysis and resolution
Experience working collaboratively
ServiceNow certifications in aligned workflow

Responsibilities

Configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes
Acting as the functional and technical expert in customer engagements
Participating in workshops with customers to assess current processes and establish future-state processes
Designing and delivering ServiceNow <insert workflow name> solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices
Providing oversight and unit testing of code developed by partner or customer employees
Advising customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes
Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution
Providing feedback to product development to improve the product based on experiences gained with customers
Maintaining skills / certifications on <insert skill or cert> for <insert workflow name>

Skills

Key technologies and capabilities for this role

ServiceNowServiceNow PlatformIT WorkflowCustomer WorkflowEmployee WorkflowTechnical ConfigurationUnit TestingTechnical ArchitectureBusiness Process ImprovementWorkshopsCertifications

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote. ServiceNow uses work personas including flexible, remote, or required in office based on the nature of work.

What experience is required for this role?

Candidates need 3+ years experience as part of a professional services organization or equivalent, ServiceNow certifications in aligned workflow, industry domain expertise, and experience leveraging AI into work processes.

How much travel is involved in this role?

The role requires the ability to travel up to 50%.

What is the salary for this Technology Consultant position?

This information is not specified in the job description.

What makes a strong candidate for this Senior Technical Consultant role?

Strong candidates have ServiceNow certifications, 3+ years in professional services, AI integration experience, industry expertise, and the ability to work collaboratively while driving complex issues independently.

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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