Technical Account Manager II (Bilingual English/Korean)

Position Overview

PlayStation is seeking a bilingual (English and Korean) Technical Account Manager II to support valued partners across Japan and Korea. This role serves as a key technical liaison, ensuring developers have a best-in-class experience with PlayStation tools and platforms. Your language skills, technical insight, and relationship management expertise will be critical in strengthening partnerships and driving successful game launches in two of PlayStation's most important markets.

Why PlayStation?

PlayStation is recognized as a global leader in entertainment, producing the PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, and acclaimed software titles from PlayStation Studios. PlayStation strives to create an inclusive environment that empowers employees and embraces diversity, welcoming those with a passion for innovation, technology, and play. The PlayStation brand falls under Sony Interactive Entertainment (SIE), a wholly-owned subsidiary of Sony Corporation.

Responsibilities

• Lead partner relationships and collaborate with other groups globally to ensure consistency in service approach.
• Bridge the technical and business aspects of development by partnering internally with Global Developer Technology Group (GDTG) engineers and business account management teams.
• Meet regularly with assigned accounts/partners to proactively identify project risks, support needs, and opportunities.
• Build long-term collaborative relationships with technical decision-makers and influencers.
• Maintain strong ownership of assigned accounts and titles, prioritizing and ensuring resolution of all issues.
• Collect and champion partner feedback within PlayStation.
• Recommend and promote standard methodologies to licensed partners.
• Provide onsite support and training.
• Contribute to training events, postmortems, and advisory panels.
• Frequent travel to Japan and Korea to visit SIE offices and partner locations.

Qualifications

• Proficiency in English and Korean languages.
• Engineering experience with hands-on exposure to game SDKs and the ability to understand their content.
• Understanding of general development pipelines for games.
• Excellent communication (written and verbal) and interpersonal skills, with a focus on providing excellent customer support.
• Familiarity with development tools and the ability to quickly learn new, deeply technical projects.
• Ability to operate with little to no supervision at partner sites, providing a professional and useful service.
• Willingness to travel and coordinate to leverage technical expertise from other groups to tackle issues. Identify needed technical expertise when direct resolution is not efficient.
• Undergraduate degree or equivalent experience in the industry.

Preferred Qualifications

• Technical knowledge of the PlayStation platform.
• Direct console game development experience (e.g., contributed to a console title launch in a technical capacity).
• Familiarity with working with globally distributed teams.
• Japanese language skills are a plus.
• Experience working with external partners.

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At SIE, we consider several factors when setting each role’s base pay range, including competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary.