Technical Account Manager (Remote OK) at Arkose Labs

Portland, Oregon, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

8+ years in Customer Success, Technical Account Management, Solution Consulting or related technical client-facing roles
Strong understanding of web applications, cloud infrastructure, and modern development stacks (HTML, JavaScript, APIs)
Ability to confidently lead technical conversations and troubleshoot issues
Executive presence with excellent communication, relationship management, and consultative skills
Background in SaaS, cybersecurity, or financial services is a strong plus
Bachelor's degree in Computer Science, MIS, Engineering, or its equivalent (nice-to-have)
Background in customer-facing cybersecurity (nice-to-have)

Responsibilities

Serve as the strategic partner and primary point of contact for enterprise customers
Lead technical discovery and intake calls independently—understanding customer architectures, web applications, and cloud stacks
Guide customers through implementation, optimization, and best practices without needing constant engineering support
Manage executive relationships and influence stakeholders to adopt recommendations
Ensure alignment with customer goals, drive adoption, and proactively mitigate churn risk
Identify and pursue expansion opportunities in collaboration with sales
Deliver insights and communicate value through reporting, consultation, and thought leadership
Leverage industry knowledge to tailor guidance to customer needs

Skills

Key technologies and capabilities for this role

Bot DetectionRisk AssessmentAI PlatformsCloud StacksWeb ApplicationsCustomer SuccessTechnical ConsultingImplementationOptimizationStakeholder ManagementExecutive CommunicationChurn Mitigation

Questions & Answers

Common questions about this position

Is this Technical Account Manager position remote?

Yes, the position is remote OK.

What experience is required for this role?

Candidates need 8+ years in Customer Success, Technical Account Management, Solution Consulting or related technical client-facing roles.

What technical skills are needed for the Technical Account Manager role?

A strong understanding of web applications, cloud infrastructure, and modern development stacks including HTML, JavaScript, and APIs is required, along with the ability to lead technical conversations and troubleshoot issues.

What soft skills are important for this position?

Executive presence with excellent communication, relationship management, and consultative skills are essential.

What is the company culture like at Arkose Labs?

Arkose Labs has a technology-driven approach with a robust customer base of global enterprise giants like Microsoft and Roblox, enabling substantial industry impact; they are headquartered in San Mateo, CA, with a distributed team across London, Costa Rica, Australia, Spain, India, and Argentina.

Arkose Labs

Cybersecurity solutions to deter bot attacks

About Arkose Labs

Arkose Labs focuses on preventing bot attacks in the cybersecurity sector. Their platform uses real-time risk assessments and machine learning analytics to identify and counteract malicious bot activities before they can inflict harm. A key feature of their offering is the Arkose MatchKey, which is designed to be a highly effective CAPTCHA, enhancing both security and user experience. Unlike many competitors, Arkose Labs aims to increase the cost and effort required for attackers, making bot attacks less appealing. The company's goal is to provide robust protection for digital assets, ensuring that clients can operate securely in an increasingly hostile online environment.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$96.8MTotal Funding

SERIES_CCompany Stage

Cybersecurity, AI & Machine LearningIndustries

201-500Employees