Palo Alto Networks

Technical Account Manager – Unit 42 MDR

Santa Clara, California, United States

Palo Alto Networks Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
CybersecurityIndustries

Requirements

Candidates should possess a Bachelor’s degree and demonstrate at least 5 years of experience in a technical account management or customer success role, with a strong understanding of cybersecurity solutions and managed services. Experience with MDR and threat hunting is highly desirable, as is the ability to build and maintain strong customer relationships.

Responsibilities

The Technical Account Manager will serve as the primary technical point of contact for customers, fostering a trusted advisor relationship with stakeholders and executive sponsors. They will drive the adoption of Managed Services, leveraging deep knowledge of MSSP/MDR operations, XDR, SOAR, and incident response to guide customers. The role involves managing escalations, service reviews, and response coordination, as well as owning and leading projects in a fast-paced environment to ensure customer success and expansion of the Unit 42 security footprint.

Skills

Managed Detection and Response
Managed Threat Hunting
XDR
SOAR
Incident Response
Customer Relationship Management
Technical Support
Security Operations

Palo Alto Networks

Provides cybersecurity solutions and services

About Palo Alto Networks

Palo Alto Networks provides a variety of security solutions aimed at protecting organizations from cyber threats. Their products include firewalls, cloud security solutions, and advanced threat detection systems, which help secure both on-premises and cloud environments. The main components of their offerings are the Strata network security platform, Prisma cloud security suite, and Cortex AI-based security operations platform. These tools work together to manage identity and access, and to prevent modern web attacks. Unlike many competitors, Palo Alto Networks combines hardware, software, and subscription services, allowing clients to receive ongoing updates and support to stay protected against new threats. The company's goal is to ensure that businesses and government agencies can safeguard their digital assets and sensitive information effectively.

Key Metrics

Santa Clara, CaliforniaHeadquarters
2015Year Founded
$63.2MTotal Funding
IPOCompany Stage
Cybersecurity, AI & Machine LearningIndustries
10,001+Employees

Benefits

FLEXBenefits
Healthcare
Wellness
Development
Financial: Traditional & Roth 401(k) options
Time Off
Other Perks

Risks

Increased competition from companies like Skyflow in cloud security.
Former executive's move to Tenable may intensify competition in India and SAARC.
Rise of open-source security firms like Endor Labs challenges proprietary solutions.

Differentiation

Palo Alto Networks offers a comprehensive cloud-native application protection platform.
The company provides advanced AI-driven cybersecurity solutions like the Cortex platform.
Palo Alto Networks is a leader in Zero Trust architecture for cybersecurity.

Upsides

Growing demand for cloud-native security aligns with Palo Alto's Prisma Cloud offerings.
AI-driven cybersecurity solutions enhance threat detection, benefiting Palo Alto's Cortex platform.
Palo Alto recognized as a leader in SASE solutions, boosting market position.

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