Technical Account Manager
UiPathSalary not specified
- Full Time
- Senior (5 to 8 years), Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
CybersecurityIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-time
- Job Title: Technical Account Manager
Description: The Technical Account Manager will act as a trusted advisor to our customers to help ensure efficient Palo Alto Networks’ Unit 42 Managed Services adoption. In this role, you will work closely with CISOs, Security Architects, Security Engineers, and Operations teams within mid-to-large enterprises to implement best-in-breed Managed Detection and Response & Managed Threat Hunting services. The end result is increased customer satisfaction, value, retention, and expansion of the Unit 42’s security footprint.
Company Information
Our Mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before.
About Palo Alto Networks: We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are. We value collaboration, innovation, execution, integrity, and inclusion. We offer comprehensive development and personal wellbeing programs, including FLEXBenefits wellbeing spending account, mental and financial health resources, and personalized learning opportunities.
Responsibilities
- Act as the main technical point of contact for Managed Services customers.
- Own the relationship end-to-end with customers.
- Develop a trusted advisor relationship with customer stakeholders, executive sponsors, and partners.
- Drive the managed services adoption to ensure customers are leveraging the solution to achieve full business value.
- Leverage deep knowledge of MSSP/MDR operations, XDR, SOAR, and incident response to guide customers.
- Be the first line of defense in solving customer technical questions/clarifications and coordinate timely resolutions with engineering teams.
- Become a Subject Matter expert over time.
- Drive onboarding, service adoption, and ongoing alignment.
- Manage escalations, service reviews, and response coordination with internal teams.
- Own and lead projects in a fast-moving, high-pressure environment.
- Adapt quickly, build workflows, and help define scalable processes to improve efficiency.
Requirements
- (Details are missing in the provided job description)
Salary:
- (Salary information is missing in the provided job description)
Skills
Managed Detection and Response
Managed Threat Hunting
XDR
SOAR
Incident Response
Customer Relationship Management
Technical Support
Security Operations
Palo Alto Networks
Provides cybersecurity solutions and services
About Palo Alto Networks
Palo Alto Networks provides a variety of security solutions aimed at protecting organizations from cyber threats. Their products include firewalls, cloud security solutions, and advanced threat detection systems, which help secure both on-premises and cloud environments. The main components of their offerings are the Strata network security platform, Prisma cloud security suite, and Cortex AI-based security operations platform. These tools work together to manage identity and access, and to prevent modern web attacks. Unlike many competitors, Palo Alto Networks combines hardware, software, and subscription services, allowing clients to receive ongoing updates and support to stay protected against new threats. The company's goal is to ensure that businesses and government agencies can safeguard their digital assets and sensitive information effectively.
Santa Clara, CaliforniaHeadquarters
2015Year Founded
$63.2MTotal Funding
IPOCompany Stage
Cybersecurity, AI & Machine LearningIndustries
10,001+Employees