Manager, Technical Account Management (Remote) at Crowdstrike

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

CybersecurityIndustries

Requirements

Experience in a people management position, ideally in customer support / customer success
Bachelor’s Degree in computer science or relevant work experience
Technical understanding of endpoint protection technologies
Motivated with excellent organizational skills
Self-starter with ability to work independently, but also manage expectations of both customers, employees, and peers
Strong communicator - written, verbal and presentation
Strong problem-solving skills with ability to implement systematic approaches to scale within a fast-paced environment
An aptitude for understanding how technology products and solutions solve business problems
Experience as a successful Technical Account Manager / Customer Success Manager with a track record of exceeding customers’ expectations
Demonstrated experience working with Sales organizations and product teams
A demonstrated ability to manage professional level employees
Ability to foster a positive work environment and attitude
Excellent written and oral communicator, with presentation skills and ability to engage at a variety of audience levels

Responsibilities

Build, develop and support a customer-focused team comprised of Technical Account Managers
Think outside of the box to constantly innovate and help protect our customers while providing excellent Premium Support service
Act as a coach, mentor, and educator to the Technical Account Managers on your team
Follow up with customers in response to CSAT survey results and identify areas of improvement and, if warranted, implement corrective actions
Maintain control of the overall resolution of any escalated case, leading cross-functional as needed
Participate in strategic planning sessions with customer success and sales management teams
Identify customers at risk across a large portfolio of accounts and coordinate the development of success plans to remediate the situation and ensure a successful renewal
Identify needed resources for supporting the customer success strategy in the region
Work collaboratively with sales counterparts, marketing, product development and other supporting teams
Act as the technical bridge between CrowdStrike and the customer by helping customers better understand CrowdStrike capabilities, while capturing their requirements and needs
Understand complex architectures and quickly identify possible gaps and opportunities to enhance security effectiveness over traditional security technologies

Skills

Key technologies and capabilities for this role

Technical Account ManagementTeam LeadershipCustomer SuccessCybersecurityCoachingMentoringCSATPremium SupportSales CollaborationInnovation

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the Manager, Technical Account Management position is remote.

What experience is required for this role?

Experience in a people management position is required, ideally in customer support or customer success.

What is the salary range for this position?

This information is not specified in the job description.

What is the company culture like at CrowdStrike?

CrowdStrike cultivates a culture that gives every employee flexibility and autonomy to own their careers, with a focus on passion, innovation, and commitment to customers and community.

What makes a strong candidate for this role?

A strong candidate has experience in people management, ideally in customer support or customer success, and can build and lead a technical team focused on customer success in cybersecurity.

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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