Technical Account Manager

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, SoftwareIndustries

Requirements

Candidates must have 8 years of experience in customer-facing roles, combining technical expertise with account management skills. Demonstrated experience in product feature implementations and best practice adoption is required, along with hands-on experience with APIs and data/application security. A working knowledge of incident, problem, and release management processes is also necessary, as is the ability to generate and analyze data to create actionable plans. Familiarity with protocols such as HTTP, SSL, SAML, and OAuth is essential.

Responsibilities

The Technical Account Manager will maintain a deep understanding of Relyance AI products and services, contributing to best practices for their implementation. They will proactively drive interactions to increase product adoption, participate in Product Voice of Customer initiatives, manage critical escalations, perform Root Cause Analyses, and implement corrective actions. This role involves collaborating with internal teams to ensure a seamless customer experience and minimizing problem impact on customers in a fast-paced environment.

Skills

Product Implementation

API

Data Security

HTTP

SSL

SAML

OAuth

Discovery Discussions

Large-scale Deployments

Enterprise Data Security

GRC Policies

API Design

RESTful Services

Postman

SoapUI

Open-source System Administration

Incident Management

Problem Management

Release Management

Root Cause Analysis

Relyance AI

Data protection and privacy compliance platform

About Relyance AI

Relyance AI specializes in data protection and privacy compliance by using machine learning to create a real-time inventory and map of personal data flows within organizations. Their software-as-a-service (SaaS) platform allows clients to monitor data processing activities, ensuring compliance with privacy regulations. What makes Relyance AI different is its focus on automating data tracking, which reduces manual workflows and compliance risks. The company's goal is to help organizations maintain user trust and meet regulatory requirements effectively.

Mountain View, CaliforniaHeadquarters

2020Year Founded

$60.3MTotal Funding

SERIES_BCompany Stage

Enterprise Software, Cybersecurity, AI & Machine LearningIndustries

51-200Employees