Technical Implementation Manager

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Defense & National Security, Software & SaaSIndustries

Requirements

Candidates should possess proven experience in technical onboarding and communicating with highly technical stakeholders, along with strong project management skills and sharp attention to detail. They should be comfortable working cross-functionally across Sales, Engineering, and Customer Success, and demonstrate analytical problem-solving abilities coupled with excellent communication and interpersonal skills. Proficiency in process optimization and tools such as Salesforce, Confluence, Git, and help desk platforms is required, as is familiarity with cybersecurity concepts and best practices.

Responsibilities

The Technical Implementation Manager will own the post-sale transition from Sales to Technical Onboarding, facilitating engagement with Engineering while ensuring knowledge transfer and strong customer relationships. They will collaborate across Sales, Product, Engineering, and Customer Success to design, implement, and improve onboarding processes, translate complex customer requirements into system/process designs, and maintain accurate documentation throughout the onboarding journey, including status tracking, project updates, and internal knowledge sharing.

Skills

Technical onboarding

Customer stakeholder communication

Project management

Cross-functional collaboration

Documentation

Technical architecture understanding

Second Front Systems

DevSecOps platform for government software deployment

About Second Front Systems

Second Front Systems connects the commercial software industry with U.S. government defense and national security sectors. Its main product, Game Warden, is a managed DevSecOps platform that simplifies the process of getting commercial software approved for government use. By integrating security practices into the software development lifecycle, Game Warden helps speed up the Authorization to Operate (ATO) process, ensuring that software meets government security standards for faster deployment. Unlike competitors, Second Front Systems focuses specifically on the needs of defense and national security professionals, providing a subscription-based service that includes ongoing updates and compliance management. The goal is to enable government agencies and defense contractors to deploy secure software solutions quickly, allowing them to concentrate on their primary missions.

Wilmington, DelawareHeadquarters

2014Year Founded

$148MTotal Funding

SERIES_CCompany Stage

Consulting, DefenseIndustries

51-200Employees