Technical Account Manager at UiPath

Tokyo, Japan

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AutomationIndustries

Requirements

3+ years professional experience in technical customer-facing role. Prior experience in technical support or technical consulting is a plus
Background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples
Experience in one or more of the following is desirable: Windows and Linux server infrastructure, IT, network troubleshooting, and security
Diplomacy, tact, and poise under pressure when working with customers and partners
Strong analytical and problem-solving skills
Excellent communication skills with the ability to build good relationships with multiple stakeholders at all levels
Japanese: Native level or fluent
English: Reading and writing skills required; business-level communication preferred
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty

Responsibilities

Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved
Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
Educate and enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments, and constraints
Conduct design and code reviews for select automations to reinforce and verify those best practices
Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines
Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate, and bring to positive closure escalated support incidents
Comply at all times with UiPath’s policies that were communicated to you from time to time and that are available on Inside UiPath

Skills

UiPath

.NET

C++

Java

Python

troubleshooting

code review

technical support

automation

UiPath

Robotic process automation software solutions

About UiPath

UiPath provides robotic process automation (RPA) solutions that help businesses improve their efficiency by automating repetitive tasks. Their software allows organizations to create AI-driven workflows and manage these processes through cloud-based orchestration. This means that users can set up automated tasks that run without human intervention, which helps to lower operational costs and boost productivity. What sets UiPath apart from its competitors is its extensive marketplace for third-party integrations, allowing users to enhance their automation capabilities with additional tools and solutions. The main goal of UiPath is to empower organizations to streamline their operations and focus on more strategic activities by reducing the time spent on mundane tasks.

New York City, New YorkHeadquarters

2005Year Founded

$1,936.8MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Rapid AI agent evolution may outpace UiPath's current RPA offerings.

High implementation costs and rigidity of traditional RPA tools could deter clients.

Emergence of platforms like Salesforce's Agentforce may provide competitive alternatives.

Differentiation

UiPath offers AI-driven workflows enhancing business efficiency through intelligent automation.

The company provides robust governance and multiple robots on a single virtual machine.

UiPath's marketplace for third-party integrations expands its ecosystem and customer solutions.

Upsides

UiPath leads the 2024 Everest Group automation assessment, showcasing industry leadership.

The launch of AI Trust Layer enhances governance of GenAI features across the platform.

Collaboration with The Bank of East Asia expands UiPath's enterprise automation solutions.

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