[Remote] Platform Support Manager at Saviynt

El Segundo, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, CybersecurityIndustries

Requirements

Minimum 5-7 years of experience in a high-volume, global SaaS support or operations environment
Minimum 2-3 years of direct people management experience, preferably with a large, geographically diverse team
Deep technical proficiency in cloud platforms (e.g., AWS, Azure, GCP), Kubernetes, MySQL, and data tooling like OpenSearch, as well as general log analysis/APM tools
Strong process knowledge in Incident, Problem, and Change Management
Proven ability to implement and drive process adherence, particularly in environments focused on scaling operations
Exceptional communication skills, both written and verbal, for technical and executive audiences
Proven experience in managing and reducing technical debt within a platform
Preferred
Experience in supporting a large-scale, enterprise SaaS platform
Background in driving continuous improvement and operational excellence initiatives
Prior experience supporting an Identity and Access Management or Governance platform
FedRAMP experience or familiarity with compliance frameworks

Responsibilities

Oversee the Level 2/3 technical teams responsible for the rapid resolution of complex issues impacting the SaaS platform and its underlying cloud infrastructure. Ensure stability and high availability across the service portfolio
Drive continuous improvement across all operational workflows, including incident response, escalation paths, and formal problem management. Ensure strong adherence to established processes across all support functions
Own and report on key operational metrics (e.g., OLA compliance, time-to-resolution, Mean Time To Restore). Implement strategies to meet or exceed targets while managing high-volume ticket flow
Collaborate directly with Site Reliability Engineering (SRE) and Product Engineering teams to improve platform observability, reduce monitoring noise, and automate response activities
Lead, mentor, and develop a geographically diverse team of platform engineers and specialists, fostering a culture of technical excellence and accountability
Establish and maintain clear operational boundaries and Service Level Expectations (SLEs) with internal partners, including Level 1/2 teams and Engineering groups, to ensure seamless service handoffs and efficient resource utilization

Skills

Key technologies and capabilities for this role

SaaSCloud InfrastructureIncident ResponseProblem ManagementKPIsSLAsObservabilityAutomationSRETeam LeadershipPerformance ManagementOLAMean Time To Restore

Questions & Answers

Common questions about this position

What experience level is required for the Platform Support Manager role?

Minimum 5-7 years of experience in a high-volume, global SaaS support or operations environment and 2-3 years of direct people management experience with a geographically diverse team are required.

What technical skills are needed for this position?

Deep technical proficiency in cloud platforms (e.g., AWS, Azure, GCP), Kubernetes, MySQL, data tooling like OpenSearch, log analysis/APM tools, and strong process knowledge in Incident, Problem, and Change Management are required.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of leadership and team management is involved?

The role involves leading, mentoring, and developing a geographically diverse team of platform engineers and specialists, fostering technical excellence and accountability.

Saviynt

Cloud-based identity security and access governance

About Saviynt

Saviynt provides a cloud-based platform focused on identity security and access governance for businesses. Its services include identity governance and administration, third-party access governance, and cloud privileged access management, all aimed at helping organizations manage and secure digital identities, including those of employees and vendors. The platform features automated workflows and tools that simplify identity lifecycle management, while offering visibility and analytics to help businesses stay audit-ready and reduce identity-related risks. Unlike many competitors, Saviynt emphasizes user-friendliness and ease of implementation, making it accessible for a wide range of clients from small businesses to large enterprises. The company's goal is to protect major brands and support their cloud and security initiatives through a subscription-based model that ensures ongoing revenue and investment in product development.

El Segundo, CaliforniaHeadquarters

2010Year Founded

$165.4MTotal Funding

DEBTCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Emerging identity security startups pose a threat to Saviynt's market share.

Rapid AI advancements may outpace Saviynt's current technological capabilities.

Data privacy and regulatory challenges could hinder global service expansion.

Differentiation

Saviynt offers a unified platform for cloud, enterprise, and big data security.

The AI-powered Intelligence Suite enhances decision-making in identity and access management.

Saviynt's user-friendly platform simplifies identity lifecycle management with automated workflows.

Upsides

Saviynt's recognition as a 2024 Gartner Customers' Choice highlights strong customer satisfaction.

Partnership with SPG expands cybersecurity capabilities and market reach.

Hiring industry experts strengthens Saviynt's leadership and product marketing efforts.

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