Client Success Manager
FiscalNoteFull Time
Junior (1 to 2 years)
Candidates must have 5+ years of experience in technical consulting, technical account management, solutions architecture, or a similar client-facing technical role. Expertise in Contact Center as a Service (CCaaS) solutions and SIP is advantageous, along with a strong understanding of software and front-end development concepts. Proven problem-solving skills, effective task prioritization, and excellent verbal and written communication abilities are essential, as is the capacity to articulate technical concepts to non-technical audiences. A Bachelor's degree in a relevant field is required.
The Technical Account Manager will drive platform adoption and growth by collaborating with Account Teams and building strategic relationships with customer IT teams and internal stakeholders. Responsibilities include gathering feedback for product improvement, leading complex troubleshooting, providing proactive technical guidance, monitoring system integrations and security configurations, and resolving technical issues. The role also involves designing and implementing efficient configuration and routing strategies, analyzing performance metrics, and identifying technical expansion opportunities within the customer's roadmap.
Digital customer service solutions for banks
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.