Client Success Manager
Maven ClinicSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Experience Technology, SaaSIndustries
Requirements
Candidates must have 5+ years of experience in technical consulting, technical account management, solutions architecture, or a similar client-facing technical role. Expertise in Contact Center as a Service (CCaaS) solutions and SIP is advantageous, along with a strong understanding of software and front-end development concepts. Proven problem-solving skills, effective task prioritization, and excellent verbal and written communication abilities are essential, as is the capacity to articulate technical concepts to non-technical audiences. A Bachelor's degree in a relevant field is required.
Responsibilities
The Technical Account Manager will drive platform adoption and growth by collaborating with Account Teams and building strategic relationships with customer IT teams and internal stakeholders. Responsibilities include gathering feedback for product improvement, leading complex troubleshooting, providing proactive technical guidance, monitoring system integrations and security configurations, and resolving technical issues. The role also involves designing and implementing efficient configuration and routing strategies, analyzing performance metrics, and identifying technical expansion opportunities within the customer's roadmap.
Skills
Technical Account Management
Customer Success
Solutions Architecture
Platform Utilization
Technical Optimization
Troubleshooting
Technical Guidance
System Integrations
Security Configurations
Risk Monitoring
System Optimization
Analytics
Configuration
Routing Strategies
Relationship Building
Glia
Digital customer service solutions for banks
About Glia
Glia provides digital customer service solutions specifically designed for financial institutions like banks and credit unions. Their platform includes various tools such as messaging, video, voice, and CoBrowsing, which allows customer service agents to interact with a customer's web browser in real-time. This technology enables financial institutions to engage with customers across multiple digital channels, allowing seamless transitions between chat, video calls, and voice calls without losing context. Glia's goal is to enhance customer service efficiency and user experience, ultimately improving customer satisfaction and loyalty. Unlike competitors, Glia focuses on the financial services sector, offering a tailored service that helps institutions modernize their customer interactions and increase online loan applications. By providing these tools as a service, Glia aims to help financial institutions deliver personalized support and boost customer retention.
New York City, New YorkHeadquarters
2012Year Founded
$147.8MTotal Funding
SERIES_DCompany Stage
AI & Machine Learning, Financial ServicesIndustries
201-500Employees
Benefits
Stock Options
Professional Development Budget
Risks
Rapid AI adoption could lead to increased competition from new entrants.
Financial institutions may develop in-house digital customer service solutions.
Increasing regulatory scrutiny on AI and data privacy could raise compliance costs.
Differentiation
Glia's ChannelLess® architecture allows seamless transitions between communication channels.
Quality AnalystGPT provides real-time insights into customer needs and trends.
Glia's AI-driven solutions enhance customer experience and operational efficiency.
Upsides
Increased demand for AI-driven customer service in the financial sector.
Growing trend of integrating AI with customer service platforms.
Expansion of digital banking services boosts demand for Glia's solutions.
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