Senior Solutions Architect

Location Type: Remote Employment Type: Full-Time

Position Overview

Jasper is seeking an experienced Senior Solutions Architect to join our growing Solutions team. As a Solutions Architect at Jasper, you will be at the forefront of helping our customers achieve their AI content creation goals. You will partner closely with our Customer Success team to scope, build, and train customers on platform case-specific configurations. A successful hire will have an in-depth knowledge of AI content generation, a passion for helping others, and strong communication skills to effectively communicate complex information to both technical and non-technical stakeholders.

This fully remote role reports to the Manager, Solutions Architects, and is open to candidates located within the continental US.

About Jasper

Jasper is the purpose-built generative AI platform for marketing. Our mission is to elevate marketers with the power of AI, to achieve better outcomes through their workflows and open up new business opportunities. Jasper securely trains on brand and strategy, accelerates content and campaign production, and helps Marketers measure and optimize performance as part of an end-to-end solution.

Jasper has been recognized as "one of the Top 15 Most Innovative AI Companies of 2024" by Fast Company. We have nearly 100k marketing team users with a growing roster of Enterprise and Fortune 500 logos including: Morningstar, Anthropologie, Prudential, Cushman & Wakefield, Wayfair, and more. Our teams are building multi-modal AI and working with the top AI platforms. We were one of the first partners of both OpenAI and Anthropic. With the Clipdrop acquisition, Jasper is redefining visual marketing across all modalities, offering advanced image features like background replacement, image upscaling, product staging, and more to our customers. We are transforming how marketers create, innovate, and captivate audiences.

We value being customer-obsessed and helping each other achieve the best outcomes through collaboration. We’re not just building solutions, we’re creating experiences that captivate and amaze us. We strive to deliver moments of wonder and delight that enable our customers to be more effective and creative in ways they never thought possible. Learn more at jasper.ai.

Responsibilities

• Partner with Customer Success Managers and Account Executives to identify, plan, scope, and deliver customized technical implementations to high-value customers.
• Collaborate with customers to successfully manage and customize technical use cases of Jasper. This may include building custom templates, workflows, fine-tuned AI models, and API implementations.
• Create and deliver use-case-specific training to ensure customers are successful at using Jasper to meet their content needs.
• Provide ongoing support and answer customer questions, including delivering training, technical support, troubleshooting, and helping ensure the customer is set up and effectively utilizing Jasper.
• Continuously improve service delivery processes and methodologies.

Requirements

• 5+ years of experience in post-sales Marketing SaaS implementation and customization.
• Strong technical aptitude in the subject matter of AI prompting and architecting complex technical solutions including APIs.
• iPaaS/connected application experience.
• Great project management skills, including strong communication around project timelines, and the ability to manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, as well as experience working with customers in a training capacity.
• Ability to work well in a fast-paced, dynamic environment.

Compensation Range

At Jasper, we believe in pay transparency and are committed to providing our employees and candidates with access to information about our compensation practices. This role's expected base salary range is $135,000 - $160,000. Compensation may vary based on relevant experience, skills, competencies, and certifications.