[Remote] Consultant, Senior Technical Advisor at The Coca-Cola Company

United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Beverages, Food and BeverageIndustries

Requirements

Candidates must possess a high school diploma or GED equivalent and at least 3 years of experience in a customer service or technical support role. A strong understanding of equipment installation requirements, dispensing equipment installation principles, customer communication software systems, basic heating and refrigeration principles, and basic electricity is required. Experience with Freestyle platforms and National Food Service customers is preferred, and bilingual Spanish skills are encouraged.

Responsibilities

The Consultant, Senior Technical Advisor will provide efficient technical direction and resolution for fountain dispensers, vending machines, and coolers over the phone and support field service technicians. This role involves troubleshooting equipment issues via telephone/video, diagnosing mechanical/electrical problems, creating and maintaining documentation, and researching/resolving customer issues to expedite service. The position also includes performing preventive maintenance and repairs on beverage dispensing equipment and assisting other technicians.

Skills

Technical Support

Troubleshooting

Mechanical Issues

Electrical Issues

Fountain Dispensers

Vending Machines

Coolers

Technical Drawings

Schematics

Diagnostic Tools

CRM

Customer Service

Remote Work

Self-Motivation

The Coca-Cola Company

Global leader in non-alcoholic beverages

About The Coca-Cola Company

The Coca-Cola Company is a major player in the beverage industry, offering a variety of non-alcoholic drinks such as soft drinks, water, sports drinks, juices, and plant-based beverages. Its products are manufactured and distributed through a network of bottling partners who handle the production, packaging, and delivery of these beverages to consumers and businesses around the world. This extensive distribution system ensures that Coca-Cola products are widely available. Unlike many competitors, Coca-Cola benefits from strong brand recognition and a diverse portfolio of popular drinks, which helps it adapt to changing consumer tastes. The company's goal is to refresh the world and positively impact communities while maintaining a commitment to sustainability.

Atlanta, GeorgiaHeadquarters

1892Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Risks

Acquisition of Billson’s Beverages may affect Coca-Cola's non-alcoholic brand image.

Economic pressures may reduce consumer spending on premium Coca-Cola products.

AI-driven campaigns could expose Coca-Cola to data privacy concerns and scrutiny.

Differentiation

Coca-Cola's vast distribution network ensures global product availability and market penetration.

Strong brand equity and marketing efforts drive consumer loyalty and market presence.

Commitment to sustainability initiatives enhances brand reputation and competitive edge.

Upsides

Growing demand for health-conscious beverages boosts Coca-Cola's low-sugar and functional drink offerings.

Direct-to-consumer sales channels enhance Coca-Cola's e-commerce presence and consumer engagement.

Popularity of plant-based diets allows Coca-Cola to expand its plant-based beverage line.

Land your dream remote job 3x faster with AI

Try Jobo Free