[Remote] Lead Operations Engineer at Brightseed

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Minimum 5 years of direct experience supporting SIP and VoIP technologies
Proficiency in reading and interpreting SIP ladder diagrams and session parameters
Strong knowledge of IP networking fundamentals (routing/switching)
Hands-on experience with Ribbon SBC platforms
Working knowledge of Ribbon voice infrastructure including C20, PSX, and Application Server
Experience with Linux OS (preferred)
Familiarity with APIs (SOAP, JAVA, JSON, XML)

Responsibilities

Troubleshoot and resolve SIP/VoIP call failures by analyzing SIP ladder diagrams and protocol parameters
Investigate and resolve routing/service logic issues on Ribbon C20, PSX, Application Server platforms
Provide hands-on support and analysis of Ribbon SBCs to ensure call path integrity
Collaborate with internal teams to address IP network-related problems, including routing and switching issues impacting voice services
Leverage Linux-based tools and CLI for diagnostics and system-level troubleshooting
Interface APIs (SOAP, JSON, XML, JAVA) for integration and automation support processes
Assist in identifying issues related to legacy TDM switches and SS7 interworking, as applicable
Assist with process documentation and training

Skills

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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