Technical Account Manager at Orkes

Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent work experience
Strong technical background, with experience in software, cloud services, or IT infrastructure
Ability to understand complex technical issues and communicate effectively

Responsibilities

Serve as the primary point of contact for assigned customers, developing a deep understanding of their business and technical environments
Build and maintain strong, long-term relationships with key stakeholders
Regularly engage with customers to ensure satisfaction, address concerns, and understand their evolving needs
Provide expert technical guidance and support to customers, ensuring the successful implementation and operation of the company’s products
Troubleshoot and resolve technical issues, collaborating with internal technical teams as needed
Develop and deliver technical training and product demonstrations to customers
Monitor and report on the status of customer accounts, including usage metrics, service adoption, and potential upsell opportunities
Proactively identify and address risks to customer success and retention
Work closely with sales and customer success teams to ensure alignment on account strategies and goals
Act as a customer advocate within the company, ensuring customer feedback is heard and acted upon
Collaborate with product management and development teams to influence product roadmaps based on customer feedback and needs
Oversee the delivery of technical projects for customers, ensuring they are completed on time, within scope, and to the customer's satisfaction
Manage project timelines, resources, and budgets, providing regular updates to customers and internal stakeholders
Stay current with industry trends and best practices to provide innovative solutions to customers
Continuously seek opportunities to improve customer experience and internal processes

Skills

Technical Support

Customer Relationship Management

Troubleshooting

Cloud Services

IT Infrastructure

Software Development

Product Demonstrations

Technical Training

Orkes

Platform for coding and managing distributed systems

About Orkes

Orkes.io provides a platform that focuses on improving the development, scaling, and monitoring of distributed systems. Its main product, Orkes Conductor, allows users to design their business logic in a user-friendly way, akin to sketching on a whiteboard. Users can write components in their chosen programming languages and frameworks, deploy them at scale without complex setups, and monitor their performance across various systems. What sets Orkes.io apart from its competitors is its flexibility in deployment; clients can choose to have Orkes Conductor hosted entirely by Orkes.io or run it within their own cloud infrastructure, such as Azure, AWS, or GCP. This adaptability caters to diverse client requirements. The goal of Orkes.io is to provide a comprehensive solution for application orchestration, ensuring security through features like access control and Single Sign-On, while also nurturing a community of developers and architects who can collaborate and share insights.

Cupertino, CaliforniaHeadquarters

2020Year Founded

$28.5MTotal Funding

SERIES_ACompany Stage

Enterprise Software, Cybersecurity, EducationIndustries

51-200Employees

Risks

Netflix's discontinuation of Conductor maintenance pressures Orkes to innovate independently.

$20M funding round may create expectations for rapid growth, posing operational challenges.

Intensifying competition in microservices orchestration could impact Orkes' market share.

Differentiation

Orkes Conductor simplifies application building with a whiteboard-like business logic modeling.

The platform supports coding in any language and framework, enhancing developer flexibility.

Orkes offers flexible deployment options, including client-hosted or fully managed clusters.

Upsides

Growing interest in microservices architecture boosts demand for Orkes' orchestration platform.

Hybrid cloud environments increase need for Orkes' cross-platform integration capabilities.

Rising DevOps practices enhance relevance of Orkes Conductor's workflow automation features.

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