[Remote] Client Manager at TrueML

Indiana, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, FinTechIndustries

Requirements

Bachelor’s degree or equivalent relevant experience
Experience working in a client management/customer service type role, preferably in the collections industry
Demonstrable experience engaging clients as stakeholders on business relationships
Strong sense of accountability for job function and expectations
Demonstrates the required competency to drive internal projects (build out of documentation, implementation of tools, etc.)
Must demonstrate collaboration within the team and across the organization
Professional temperament and excellent interpersonal skills
Ability to translate data into business insights
Awesome communication, presentation, and problem solving abilities

Responsibilities

Exceed clients needs through proactive account management, diligent communication, and proactive execution
Drive and implement scalable processes / procedures within the department
Manage the feedback loop which ensures our clients’ priorities are understood and influence the company’s decision
Identify and drive improvements related to processes such as account workflow, forecasting, controls and client performance
Drive relationship management, communications, and overall success for TrueAccord’s enterprise clients
Ensure clients grow their business with TrueAccord by focusing on optimizing strategies, building the necessary process and controls, and helping them understand the nature of digital collections as a service
Identify and foster opportunities to grow the relationship and upsell our services
Interpret data and insights from TrueAccord’s services to provide consultative guidance to clients
Create and deliver regular business reviews with clients to demonstrate the value they are receiving from working with TrueAccord
Fully understand your client’s business model, strategic objectives and policies and procedures related to the work we do for them
Provide leadership and oversight for the account placement / inventory management process
Proactively track and report on key performance metrics
Coach and mentor junior team members

Skills

Key technologies and capabilities for this role

account managementrelationship managementprocess improvementbusiness reviewsperformance metricsforecastingclient consultingleadershipmentoringdata interpretation

Questions & Answers

Common questions about this position

What is the salary for the Client Manager position?

The salary is listed as $100,00.

Is this Client Manager role remote or office-based?

This information is not specified in the job description.

What skills are required for the Client Manager role?

Required skills include experience in client management or customer service (preferably in collections), strong accountability, collaboration across teams, professional interpersonal skills, and excellent communication, presentation, and problem-solving abilities.

What is the company culture like at TrueAccord?

The culture emphasizes proactive account management, team collaboration across the organization, leadership development, and mentoring junior team members in a growing team environment.

How can I stand out as a candidate for this Client Manager position?

Stand out with experience in end-to-end consumer lending and debt collection, such as direct collection management, analytics, risk management, or vendor management in collections.

TrueML

Fintech solutions for debt collection and management

About TrueML

TrueML operates in the financial technology sector, focusing on enhancing the financial services experience for consumers. Its main product, TrueAccord, is a digital platform that streamlines debt collection and recovery, using intelligent technology to improve outcomes for businesses while ensuring a positive experience for consumers. TrueML also offers True Life Solutions, which includes consumer-facing tools like Engage, a communication platform that connects consumers with debt collectors and creditors, helping them manage and pay down debts. Unlike many competitors, TrueML emphasizes inclusivity and customer-friendliness in its approach to financial services. The company's goal is to make financial services accessible to everyone, regardless of their financial situation, and to transform the often challenging experience of managing debts into a more manageable and respectful process.

16011 College Blvd Suite 130, Lenexa, KS 66219, USAHeadquarters

2013Year Founded

$199.9MTotal Funding

VENTURE_UNKNOWNCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Unlimited Paid Time Off

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Family Planning Benefits

Mental Health Support

Wellness Program

Risks

Emerging fintech startups may erode TrueML's market share with similar solutions.

Consumer privacy regulations like GDPR could impact TrueML's operations significantly.

Economic downturns may challenge TrueML's ability to recover debts effectively.

Differentiation

TrueML uses machine learning to personalize debt collection outreach across digital channels.

TrueAccord platform optimizes debt recovery while enhancing customer experience and brand loyalty.

True Life Solutions offers tools like Engage to help individuals manage and pay down debts.

Upsides

Retain product recovered $375 million in past-due balances since January 2023.

Thomas Overton's appointment as CTO enhances focus on machine learning capabilities.

Retain reduces operational costs by automating delinquency communications, increasing efficiency.

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