Engineering Manager (Product Engineering)

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: Not provided

Kustomer is the industry-leading conversational CRM platform focused on perfecting every customer experience. Our platform is built with intelligent tools like AI and Automation, no-code configuration, and a connected data platform that unifies data from multiple sources through a single timeline. This empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Kustomer is the core platform for leading brands such as Abercrombie, Nuts.com, Skims, Turo, Priceline, and Sweetgreen.

Founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel, Kustomer has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022, integrating Kustomer into Meta’s Business Messaging Group to transform customer-business communication. In 2023, Kustomer spun out from Meta as a standalone company, supported by original partners Battery, Redpoint, and Boldstart Ventures, who invested $60M to ensure Kustomer’s continued growth and success.

Our Krew is comprised of passionate and collaborative individuals dedicated to enhancing the customer service experience. We are a growing business with a strong NYC presence and are also a remote-friendly company, with Krew members located throughout the US and United Kingdom. We value togetherness to foster strong relationships, collaboration, and communication, with opportunities for team connection through annual events like KKO and Kamp Kustomer. We actively seek individuals eager to learn and embrace daily challenges.

About the Role

We are seeking an exceptional Engineering Manager to lead our End User Experience team. This team is responsible for building and maintaining our Chat functionality, Messaging Channels, Integrations, and AI Agents for Customers, which are critical to how end users interact with our product. In this dual role, you will function as both a hands-on technical lead and an empathetic people manager. You will guide a talented group of engineers from diverse backgrounds, supporting their professional growth while driving team performance and cultivating a culture of technical mentorship. A key aspect of this role involves designing and building robust backend systems to enhance our platform and automation capabilities. Your leadership will be instrumental in shaping our technical vision and execution, in close collaboration with Product and other stakeholders. Your contributions will impact the organization by driving engineering best practices, improving code quality, and scaling our systems.

Requirements

• (Not provided in the text)

Responsibilities

• Lead and manage the End User Experience team.
• Guide a team of engineers from diverse backgrounds.
• Drive team performance and foster a culture of technical mentorship.
• Design and build robust backend systems.
• Collaborate with Product and other stakeholders.
• Improve code quality and scale systems.
• Drive engineering best practices.

Company Information

• Company: Kustomer
• Industry: Conversational CRM Platform
• Founded: 2015
• Funding: Over $200M (VC backed) - $60M recent investment
• Location: Strong NYC presence, Remote-friendly (US & UK)
• Website: Not provided