Technical Account Director at Adobe

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, Digital ExperienceIndustries

Requirements

Bachelor's Degree in related subject area of the technical industry (equivalent experience will be considered)
At least 10-15 years of proven experience in a senior capacity in consultative, customer support, customer success and/or related role in marketing technology
Strong customer facing skills, executive presence and presentation skills
Ability to collaborate with multiple teams throughout Adobe and client side VPs, including CMOs and CXOs
Proven track record to lead meetings, workshops, and reviews in front of audiences both small and large
Strong conflict-resolution skills to drive closure to customer concerns and open technical issues
Strong ability to prioritize work against client goals
Validated interpersonal and prioritization skills and an ability to work independently in a highly matrixed environment
Capable of driving resolution across a broad set of issues with the Customer: technical, architecture, business process, and partnerships
Ability to think strategically about business, product, and technical challenges to help customers realize the software investment, efficiencies, advantages, and innovations
Experience and familiarity with Adobe Analytics, Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), Adobe Campaign, Adobe Workfront, Adobe Commerce, Adobe Marketo, Adobe Target (a plus but not a hard requirement)
Willingness to travel to client locations (approximately 15-20 percent) when permitted

Responsibilities

Lead Ultimate Success engagements as the technical executive point of contact throughout the customer's solution usage lifecycle
Provide strategic mentorship and support the customer's technical strategy with Adobe Solutions to drive value
Assess and mitigate strategic customer technical risks and opportunities
Ensure clear communication across customer operational areas and maintain governance with internal and external executive teams
Drive alignment and reporting on engagement status and outcomes
Advocate for the customer across internal Adobe teams, optimizing investment and accelerating task execution and issue resolution
Drive the customer's achievement of key business objectives, innovation, and process improvement back into the Adobe ecosystem
Coordinate with all technical partners to influence delivery achievements across multi-solution engagements
Collaborate with Adobe's internal teams and third-party partners to support customer success
Lead a matrixed services team involving multiple project teams
Develop effective relationships with customer partners and recommend how features fit within customers' environments
Lead 'architectural and design' discussions to ensure optimized solutions

Skills

Key technologies and capabilities for this role

Adobe Experience CloudCustomer SuccessTechnical StrategyRisk MitigationExecutive CommunicationGovernancePartner CoordinationStrategic MentorshipCross-functional Collaboration

Questions & Answers

Common questions about this position

What experience level is required for the Technical Account Director role?

Candidates need at least 10-15 years of proven experience in a senior capacity in consultative, customer support, customer success, and/or related role in marketing technology.

What education is required for this position?

A Bachelor's Degree in a related subject area of the technical industry is required, though equivalent experience will be considered.

What key skills are needed to succeed in this role?

Strong customer-facing skills, executive presence, presentation skills, ability to collaborate with multiple teams including VPs, CMOs, and CXOs, proven track record leading meetings and workshops, and strong conflict-resolution skills are essential.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees