[Remote] Customer Advocacy Program Manager at AlphaSense

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Market Intelligence, FinanceIndustries

Requirements

3-5 years of experience in marketing, preferably in customer marketing, content marketing, or operations
Proven ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment
Strong written and verbal communication skills, with a keen eye for detail
Experience with CRM systems (e.g., Salesforce) and marketing automation platforms is a plus
Familiarity with customer advocacy platforms (e.g., Champion) and content intelligence tools (e.g., Peerbound, Gong) is highly desirable
Self-starter with a proactive approach to problem-solving and process improvement
Ability to collaborate effectively with cross-functional teams

Responsibilities

Drive the scaled creation of customer content, including drafting customer quotes, testimonials, and case study drafts
Utilize tools like Peerbound to transform customer insights into approved, actionable content at scale
Manage and execute the creation and promotion of customer spotlights
Manage and refine the end-to-end content workflow, from intake to publication, ensuring efficiency and timely delivery
Project manage the creation, review, and approval processes for all customer marketing assets
Manage updates to existing case studies and customer stories as AlphaSense messaging and strategy evolve
Support the Accelerate Program by assisting with content creation for newsletters and facilitating basic research requests from Product and PMM teams
Assist with the overall customer reference program by maintaining the reference database and supporting high-volume outreach for review generation on platforms like Gartner Peer Insights, G2, and TrustRadius
Manage the process for customer logo usage, ensuring adherence to contract terms and legal review for brand compliance
Manage and track data to quantify the impact of customer advocacy on pipeline, bookings, and other metrics

Skills

Key technologies and capabilities for this role

Customer AdvocacyProgram ManagementContent WorkflowsContent ProductionMarketingOrganizational SkillsProblem-Solving

Questions & Answers

Common questions about this position

What experience is required for the Customer Advocacy Program Manager role?

Candidates need 3-5 years of experience in marketing, preferably in customer marketing, content marketing, or operations.

What key skills are needed for this position?

Required skills include proven ability to manage multiple projects and meet deadlines in a fast-paced environment, strong written and verbal communication skills with a keen eye for detail, and the ability to collaborate effectively with cross-functional teams.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Customer Advocacy Program Manager role?

A strong candidate is a self-starter with a proactive approach to problem-solving and process improvement, experience with CRM systems like Salesforce and customer advocacy platforms like Champion, and a passion for turning customer stories into compelling marketing assets.

AlphaSense

AI-driven financial research platform

About AlphaSense

AlphaSense provides a financial research platform that uses artificial intelligence to help clients gain insights into various companies, industries, and market trends. Users can search through a vast library of over 300 million documents, which includes both external and proprietary content. The AI technology streamlines the research process by automating repetitive tasks, allowing clients to concentrate on analyzing the information instead. Additionally, AlphaSense monitors real-time data to highlight important insights, helping clients stay ahead in a rapidly changing market. Unlike its competitors, AlphaSense is particularly focused on data security, implementing advanced measures like the zero trust security model and secure data encryption. The goal of AlphaSense is to empower clients in making informed decisions, whether they are launching new products or providing strategic insights to executives.

New York City, New YorkHeadquarters

2011Year Founded

$1,248.2MTotal Funding

LATE_VCCompany Stage

Cybersecurity, AI & Machine Learning, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Company Equity

Performance Bonus

Remote Work Options

Risks

Rapid AI adoption may homogenize creative outputs, reducing unique value of insights.

Tegus acquisition poses integration challenges, potentially disrupting service delivery.

Reliance on AI exposes AlphaSense to risks of biases and inaccuracies affecting client trust.

Differentiation

AlphaSense leverages AI to provide real-time insights, enhancing decision-making speed and accuracy.

The platform's Generative Search tool offers advanced search capabilities mimicking human analysts.

AlphaSense's acquisition of Tegus expands its content library, offering unmatched insights.

Upsides

Generative AI integration enhances AlphaSense's speed and reliability of financial insights.

The Tegus acquisition significantly expands AlphaSense's content library for comprehensive insights.

AI-driven tools are essential for financial institutions, aligning with AlphaSense's offerings.

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