Technical Account Manager
AltiumSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, PaymentsIndustries
Requirements
- 2 or more years of work experience with a Bachelor’s Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
- Preferred: 3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
- In-depth technical experience such as customer support, software development, or web development
- Client facing experience with demonstrated success in customer relationship management
- Self-starter disposition to work independently with commitment to detail in an organized manner
- Experience working with e-commerce platforms, transaction processing, and payment service providers (gateways)
- Understanding of mobile payments
Responsibilities
- Act as the single point of technical contact for assigned merchant and partner accounts
- Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, or Operations teams
- Act as subject matter expert on all aspects of the push payment platform ranging from product behavior to deep technical expertise
- Provide technical implementation assistance to developers
- Perform business analytics and performance monitoring of live merchants and partners
- Provide eCommerce and payment acceptance consultative guidance and best-practices to merchants and partners
- Educate merchants on how ongoing enhancements of Visa services may benefit their business
- Create, edit, and distribute client notifications and communications
- Participate in requirements, design, and roll out of new products and services
- Represent Client Support to other departments including sales, operations, product management, and product development
- Partner with Sales to build relationships with technical and business contacts across the account portfolio
- Stay current with industry and client trends and develop/maintain strong knowledge of Visa products and services
- Proactively identify operational opportunities with an eye on scalability, document recommendations to increase client experience, service quality, and efficiency
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote?
Yes, this is a fully remote position with no requirement for job duties to be performed in an office.
What are the main responsibilities of this role?
The role involves acting as the technical contact for key clients, troubleshooting issues, providing implementation assistance, performing analytics, offering consultative guidance on payments, and partnering across teams.
What is the company culture like at Visa Cybersource?
The culture emphasizes collaboration, customer-centricity, technical creativity, and career growth, with team members advancing into roles like Sales Engineering and Solutions Management.
What salary or compensation does this role offer?
This information is not specified in the job description.
What makes a strong candidate for this Technical Solutions Analyst role?
Strong candidates have technical expertise in push payment platforms, experience troubleshooting complex issues, customer-facing skills, and knowledge of eCommerce payments, with a proactive approach to client success and industry trends.
Visa
Global digital payment network provider
About Visa
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.
San Francisco, CaliforniaHeadquarters
1958Year Founded
$55.8MTotal Funding
ANGEL_INDIVIDUALCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Health Insurance.
Life Insurance.
Dental Insurance.
Disability Insurance.
Accidental Death & Dismemberment Insurance.
Risks
CBDCs could reduce reliance on Visa's payment network.
'Buy Now, Pay Later' services may decrease traditional credit card transactions.
Fintech startups offering zero-fee transactions could pressure Visa's revenue model.
Differentiation
Visa operates a global digital payment network connecting millions daily.
The company focuses on financial inclusivity and sustainability in its operations.
Visa collaborates with central banks on Central Bank Digital Currencies (CBDCs).
Upsides
Visa's partnership with fintechs enhances cross-border payment solutions.
Adoption of blockchain technology could revolutionize digital payments.
AI-driven fraud detection systems are reducing fraudulent activities.
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