Success Account Manager at Adobe

São Paulo, State of São Paulo, Brazil

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaSIndustries

Requirements

5+ years of customer success, account management, or sales experience in a high-tech or SaaS company
Experience developing strategies on assigned accounts to fully leverage technology solutions, with a strong background in Digital Marketing and Martech solutions
Demonstrated capacity to lead projects from start to finish, applying internal and external resources efficiently
Strong written and verbal communication skills
Enterprise software account management experience with SaaS applications
Ability to build trusted relationships with executive sponsors and end users
Executive presence: comfortable engaging C-suite collaborators and translating strategy into action
Professional fluency in Portuguese, Spanish, and strong business English
Bachelor’s degree or equivalent practical experience
Multi-solution fluency across the Adobe DX stack is a plus

Responsibilities

Engage customers in regular business reviews to ensure adoption, marketing maturity advancement, and rapid resolution of concerns
Lead post-sales account planning, governance, and executive business reviews (EBRs) for onboarding, adoption, renewal, and expansion
Identify upsell/cross-sell opportunities and close renewal and expansion motions in partnership with Sales; meet or exceed quarterly/annual targets
Establish and grow trusted relationships with executive sponsors, decision makers, and end users
Develop a strong expertise in Adobe DX products and employ them to deliver measurable business impact
Orchestrate Adobe experts, partners, and customer teams to ensure execution against agreed outcomes and timelines
Own a portfolio of enterprise customers across Brazil and the region
Drive adoption, value realization, renewal, and expansion for all Adobe DX solutions, partnering with Sales, Consulting, Marketing, Renewals, Product teams, and the Partner Ecosystem to deliver measurable business impact

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementSalesSaaSBusiness ReviewsAccount PlanningExecutive Business ReviewsRenewalsExpansionUpsellCross-sellPartner Ecosystem

Questions & Answers

Common questions about this position

What experience is required for the Success Account Manager role?

You need 5+ years of customer success, account management, or sales experience in a high-tech or SaaS company, along with enterprise software account management experience with SaaS applications, a background in Digital Marketing and Martech solutions, and professional fluency in Portuguese, Spanish, and strong business English.

What is the salary or compensation for this position?

This information is not specified in the job description.

Is this Success Account Manager role remote or office-based?

This information is not specified in the job description.

What does Adobe's company culture emphasize?

Adobe is committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity, valuing new ideas from everywhere in the organization.

What makes a strong candidate for this Success Account Manager position?

A strong candidate will have demonstrated capacity to lead projects from start to finish, strong written and verbal communication skills, executive presence for engaging C-suite collaborators, and the ability to build trusted relationships with executive sponsors and end users.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees