LATAM ERP Solution Consultant, Implementation

Position Overview

• Location Type: LATAM
• Employment Type: [Not specified - Likely Full-Time]
• Salary: [Not specified]

This role involves pre-sales activities, customer onboarding, and post-sales support. ERP Solution Consultants will take ownership of customer requirements and problems throughout the entire customer journey – from initial discovery to ongoing support and potential upsells. The position combines elements of project management, implementation leadership, technical support, and sales.

About You

• Empathy: Ability to understand and relate to customer challenges.
• Prioritization: Ability to effectively manage tasks and decline requests when necessary.
• Self-Starter: Proactive and able to drive results with minimal supervision.
• Communication Skills: Excellent written and verbal communication skills.
• Versatility: Comfortable with diverse roles and responsibilities.
• Experience: Experience within the e-commerce space (Shopify, Big Commerce, Woo Commerce, etc.) and familiarity with B2B sales platforms, ERPs, 3PLs, and SaaS connectivity solutions (Dell Boomi, Workato, Zapier).

Requirements

• Experience in e-commerce (Shopify, Big Commerce, Woo Commerce, etc.)
• Knowledge of B2B sales platforms, point-of-sale systems, ERPs, 3PLs/warehouse management systems, cart rover, order and inventory management systems (Stitch labs, Brightpearl, Cin7).
• SaaS connectivity solutions experience (Dell Boomi, Workato, Zapier)
• Strong communication (written and verbal) skills
• Ability to prioritize and manage multiple projects simultaneously.
• Customer-centric approach and empathy.

Responsibilities

• Customer Ownership: Serve as the primary point of contact for customers, defining success plans and ensuring clear communication.
• Technical Guidance: Provide technical expertise and guide customers on leveraging the Pipe17 platform.
• Relationship Building: Develop in-depth customer relationships and understand their business goals.
• Project Leadership: Lead multiple projects during the implementation phase.
• Problem Solving: Troubleshoot technical issues and propose solutions.
• Post-Sales Support: Provide ongoing technical support, customizations, and upsell opportunities.

Application Instructions

• [Not specified - Contact information or application link is missing]