Customer Success Manager

Position Overview

Keeper is seeking a driven, bilingual (Spanish or Portuguese) Customer Success Manager to join a high-producing team within our B2B sales division. This is a 100% remote position with the opportunity to work a hybrid schedule for candidates living near our global headquarters in Chicago.

As a Customer Success Manager, you will work with an established client base and be responsible for growing revenue through these accounts using our industry-leading solutions. You will join an elite group of proven performers and highly successful Customer Success professionals, with experience selling into SME and Enterprise level accounts.

Requirements

• Bilingual proficiency in Spanish or Portuguese (written and verbal).
• Ability to communicate effectively with customers at the Senior Management level and support relationship building with C-level contacts.
• Proven ability to meet or exceed sales targets.
• Strong understanding of Customer Success best practices and industry trends.
• Demonstrated knowledge of cybersecurity and password management best practices.
• Ability to troubleshoot and possess deep technical knowledge of Keeper's solutions and the password management space.
• Experience with contract negotiation, cross-sells, and upsells.
• Ability to navigate account procurement practices.

Responsibilities

• Grow revenue through an established client base by identifying new business and expansion opportunities.
• Communicate with Spanish and/or Brazilian Portuguese speaking customers.
• Negotiate contract renewals, cross-sells, and upsells with clients.
• Work with clients to establish business and technical goals via technical and Quarterly Business Reviews (QBRs).
• Maintain a structured cadence with named customer accounts, build relationships, present Keeper solutions, troubleshoot challenges, manage issues with the broader Keeper team, and close deals.
• Advise customers on best practices for securing and protecting their business against password-related breaches.
• Proactively manage the success of a portfolio of assigned Keeper Security customers to deliver consistent value across the entire lifecycle.
• Operate as a Customer Success and Cyber Security advisor to your customers.
• Resolve customer issues, both independently and through collaboration with other Keeper Security teams, with curiosity and creativity.
• Build strong customer relationships by maintaining high levels of engagement, adoption, and communication.
• Conduct QBRs to ensure clients are up-to-date on their areas of vulnerability and new product features.
• Become a Keeper Security product expert for your customers.
• Occasionally assist on Sales or Marketing calls/webinars as a CSM & Keeper expert.
• Drive customer advocacy in the form of references, referrals, and case studies.

Company Information

Keeper Security is transforming cybersecurity for people and organizations globally. Keeper’s intuitive solutions are built with end-to-end encryption to protect every user, on every device, in every location. Our zero-trust privileged access management platform deploys in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs, and ensure compliance. Trusted by millions of individuals and thousands of organizations, Keeper is the leader for password, passkey and secrets management, privileged access, secure remote access, and encrypted messaging.

Learn how our zero-trust and zero-knowledge solutions defend against cyber threats at KeeperSecurity.com.

Employment Type

• Full-time

Location Type

• Remote

Salary

• Salary information not provided in the original description.