Senior Customer Success Manager

United States

Apply with AI Apply

$180,000 – $220,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, SaaS, PaymentsIndustries

Requirements

Candidates should possess 5+ years of experience in Customer Success or Account Management, with at least 2 years specifically focused on enterprise accounts. A proven track record of managing complex client relationships and driving measurable retention and expansion outcomes is required, along with strong analytical and problem-solving abilities and excellent communication skills. Experience at a high-growth B2B startup is strongly preferred.

Responsibilities

The Senior Customer Success Manager will own a portfolio of enterprise accounts, conducting strategic business reviews and managing account health to maximize retention and satisfaction. This role involves leading end-to-end onboarding for new enterprise clients, driving revenue growth through upsell and cross-sell initiatives, and acting as the voice of the customer internally to influence product roadmap decisions.