Strategic Customer Success Manager
Vouched$120,000 - $120,000/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
AI & Machine Learning, Enterprise SoftwareIndustries
Requirements
Candidates should have 7+ years of experience in a Customer Success Management role focused on Fortune 50-100 accounts. They must have a proven track record of delivering high-touch service to large accounts and exceeding Gross and Net Retention Rate targets. Experience in deepening product adoption across teams, managing relationships with multiple stakeholders including C-Level executives, and expertise in Change Management is essential. Candidates should possess the ability to simplify complex concepts and have knowledge of editorial processes or experience with Content Marketing, Technical Writing, or UX teams.
Responsibilities
The Strategic Customer Success Manager will act as the primary point of contact for customers, creating and driving their overall success plans. They will develop expertise in best practices for creating brand content at scale and meticulously manage projects to enhance customer adoption and business value. Responsibilities include owning the customer renewal process, being accountable for retention rate targets, collaborating with Sales for revenue growth opportunities, and fostering relationships across customer organizations. They will also produce onboarding materials, share insights with Product for user education, and analyze product usage data to provide actionable insights to customer champions.
Skills
Project Management
Customer Success
Renewal Management
Sales
Adoption
Account Management
Negotiation
Forecasting
Cross-selling
Upselling
Relationship Building
Writer
AI platform for business process optimization
About Writer
Writer.com provides a platform that uses artificial intelligence to enhance business processes for various clients, including major companies. The platform integrates Large Language Models (LLMs), Natural Language Processing (NLP), and Machine Learning (ML) to tailor AI solutions to a client's specific brand and knowledge. LLMs generate human-like text, NLP helps computers understand human language, and ML enables learning from data. Writer's platform is built on secure, enterprise-grade LLMs called Palmyra, which are designed to be open and transparent, ensuring that client data is never used for training. This allows clients to self-host the models, giving them control and visibility over their data. The platform assists businesses in speeding up processes and generating customized outputs, such as summaries and insights, while adhering to legal and brand guidelines. Writer.com operates on a subscription-based model, where clients pay a recurring fee for access to its features.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$317.1MTotal Funding
SERIES_CCompany Stage
Data & Analytics, Enterprise Software, AI & Machine LearningIndustries
1,001-5,000Employees