Manager, Enterprise Renewals Specialists (Remote) at Crowdstrike

Massachusetts, United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Relevant industry experience: High Tech, SaaS
Experience with Annual Recurring Revenue business model
6+ years of experience in managing Renewals Specialists, Deal Support, Contract Management or Customer Success teams
Previous experience managing SaaS Subscription renewals process
Ability to lead projects and tasks and lead people and teams either within function or cross-functionally
Ability to work independently yet support team responsibilities on an on-going basis
Experience and proficiency with MS Excel
Previous experience using Salesforce.com and/or Salesforce CPQ
Ability to successfully balance a wide variety of daily tasks and adjust priorities on the fly in a fast-paced environment

Responsibilities

Lead a team of enterprise renewal specialists who are responsible for supporting the enterprise field sales team with the renewal sales process
Manage a team of Enterprise Renewal Specialists to ensure timely and accurate quoting of renewals
Ensuring proper KPI’s and reporting are in place to monitor the effectiveness of the team
Continuously evaluating opportunities for process improvement
Collaborate with sales leadership on scope of deal support activities and act as escalation point of contact
Develop enterprise renewal sales specialists team coverage model based on alignment of support to various theaters/countries/customer segments
Create controls to ensure proper renewals quoting and contract data accuracy
Implement an automated workflow for intake of quoting requests and monitor and track team effectiveness
Document and maintain complex quote structures and best practices in a central repository. Ensure team follows globally consistent processes around renewal/complex quoting scenarios
Support renewal processes and CPQ transformation initiatives and provide business requirements for any system enhancements
Partner with Deal Desk/Legal/Finance/Sales Operations/Sales on establishing world class renewals and deal support to the field sales organization
Develop talent and ensuring each team member has clear development goals and career growth objectives

Skills

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Austin, TexasHeadquarters

2011Year Founded

$468MTotal Funding

IPOCompany Stage

Enterprise Software, CybersecurityIndustries

5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan

Remote-friendly culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements

Comprehensive health benefits + 401k plan

Paid Parental Leave, including adoption

Wellness programs

Professional development and mentorship opportunities

Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.

Recovery from last year's outage may still affect customer trust and future sales.

Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.

The company serves 44 of the Fortune 100, showcasing its strong market presence.

CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.

Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.

Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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