Account Manager, Enterprise

About Instabase

At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest and most complex organizations in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is near infinite.

Instabase offers a consumption-based pricing model where customers can pay only for what they use, aligning directly with the value our products deliver. It empowers our clients to explore our AI Hub platform features extensively, enabling them to uncover crucial business insights. This customer-centric model allows Instabase to glean insights from diverse use cases and behaviors, ensuring we deliver top-tier solutions that provide unmatched advantages for everyday business operations.

With offices in San Francisco, New York, London and Bengaluru, Instabase is a truly global company. We are people-first, and we've built a fearlessly experimental, endlessly curious, customer obsessed team who work together and help organizations around the world turn their unstructured data into insights instantly.

About the Role

Our Account Management team owns the success and growth of our most mature enterprise customers. The Enterprise Account Manager is an individual contributor role responsible for managing and growing revenue and securing renewals for a defined set of current Instabase customers.

As an Enterprise Account Manager, you will provide strategic guidance and offer solutions to ensure our customers drive value through their partnership with Instabase.

What you'll do:

• Own and build account strategy in partnership with your SE (Sales Engineer) for a given set of accounts in pursuit of driving growth and consumption.
• Meet and exceed your Net Retention Rate (NRR) and Growth targets.
• Identify and build key relationships with multiple Key stakeholders (vertically and horizontally) across the customer’s organisation.
• Act as a Problem Solver in partnership and collaboration with internal stakeholders like CS to support and enable customers’ business outcomes.
• Own the account holistically across SAAS lifecycle of ARE (Adopt, Renew, Expand) through Quarterly Business Reviews and Tech Knowledge Sessions.
• Be a forever learner and stay informed on industry trends, competitors, and client-specific developments.

About you:

• Proven track record of success in account management, with a demonstrated track record of consistent over-achievement against assigned renewal and expansion goals.
• Experience owning strategic customers end-to-end, including renewals and upsell/crosssell.
• Strong communication skills, with the ability to explain technical concepts clearly and concisely to a variety of audiences, including executives.
• High aptitude for cross-functional collaboration and influence internally and externally
• Ability to understand a customer’s key value drivers and drive value realisation through the partnership

Compensation

The base salary range for this role is $165,000 to $175,000 plus commission (OTE 330K-350K) and equity. Actual pay may vary based on factors such as experience and skills.

Equal Opportunity Employer

Instabase is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.