[Remote] Customer Success Lead at Wander

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

4–7+ years of experience in Customer Success or Account Management at a B2B SaaS company
Track record of managing customer portfolios and driving measurable outcomes
Excellent communication, consultative, and relationship-building skills
Experience implementing or using Customer Success tools (Gainsight, Vitally, HubSpot, etc.)
Proactive, analytical mindset

Responsibilities

Manage onboarding, adoption, and retention for Wander Sites customers
Design scalable Customer Success playbooks, lifecycle touchpoints, and health metrics
Act as a trusted advisor to customers, helping them achieve their goals with Wander Sites
Partner with Sales on renewals and expansion opportunities
Analyze customer usage data and feedback to surface insights for the Product and Engineering teams
Define and report key success metrics to help guide strategic decision-making
Build the Customer Success function for Wander Sites

Skills

Wander

Vacation home rentals with hotel amenities

About Wander

Wander.com offers vacation home rentals that come with hotel-grade amenities, catering to a wide range of travelers from casual vacationers to frequent visitors. The platform allows users to browse and book vacation homes through the Wander app, which features a diverse portfolio of properties in various scenic locations. Each rental is designed to provide an enhanced experience, including modern workstations, top-tier cleaning services, and 24/7 concierge support. What sets Wander apart from traditional vacation rental services is its focus on combining the comfort of a home with luxury hotel-like features. The company's goal is to create a relaxing and thoughtful vacation experience for its users, as evidenced by the positive feedback from over 212,603 app users who appreciate the service.

Austin, TexasHeadquarters

2011Year Founded

$31.1MTotal Funding

DEBTCompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Benefits

Flexible Work Hours

Remote Work Options

Paid Vacation

Risks

High competition from startups using social media to capture market share.

Over-reliance on luxury market segment vulnerable to economic downturns.

Challenges in maintaining consistent standards across diverse property locations.

Differentiation

Wander offers hotel-grade amenities in vacation rentals, setting it apart from competitors.

The company integrates smart mattresses for personalized sleep experiences, enhancing guest satisfaction.

Wander's diverse property portfolio includes unique locations like Yellowstone Valley and Kauai Cliffs.

Upsides

$100M credit facility from Credit Suisse supports expansion and service enhancement.

Partnership with Once Upon A Coconut attracts health-conscious travelers with sustainable refreshments.

Social media marketing on TikTok and Instagram increases brand visibility among younger demographics.

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