Strategic Account Manager at Woflow

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, E-commerceIndustries

Requirements

Customer-obsessed, empathetic, and professional with strong relationship-building skills with all stakeholders
Ability to balance client requests with business objectives and achieve accounts’ growth targets while exceeding customer-driven goals
Expertise in project management, handling multiple urgent priorities across workflows
Serve as a vital link between account stakeholders and internal teams (Product, Engineering, Operations)
Align stakeholders on measurable KPIs, design and deliver innovative solutions, ensure smooth and timely launch/scaling efforts, maintain high-quality product performance, oversee client reporting and communications (MBRs, QBRs, etc.)
Deep understanding of technical details of the platform and how it achieves customer goals
Ability to synthesize and discuss technical requirements, demo platform and features effortlessly, and develop creative technical solutions with internal and external stakeholders

Responsibilities

Develop and maintain strong relationships with customers, identifying key stakeholders and building connections with core teams and influential leaders
Oversee partnership, commercial, and technical matters (strategic and tactical); create and implement strategies to boost customer product adoption, engagement, growth at scale, driving revenue and mutually beneficial outcomes
Lead all major partnership initiatives, including regular touchpoints, business reviews, technical escalations, and ongoing projects; ensure expectations and SLAs are met through understanding of customer goals/KPIs
Serve as a trusted advisor to the customer and educate them on product use, benefits, and industry knowledge
Advocate for customers to internal teams, sharing feedback and insights with Product, Operations, Engineering, Support, and Sales for innovation and improvement

Skills

Key technologies and capabilities for this role

Customer SuccessProject ManagementAccount ManagementOnboardingIntegrationsTechnical TroubleshootingStakeholder ManagementPartnership Expansion

Questions & Answers

Common questions about this position

What is the salary for the Strategic Account Manager position?

This information is not specified in the job description.

Is this a remote role, or is there a specific location requirement?

This information is not specified in the job description.

What key skills are required for the Strategic Account Manager role?

The role requires customer obsession, empathy, and relationship-building for customer success; strong project management to handle multiple priorities and align stakeholders on KPIs; and technical expertise to understand the platform, demo features, and develop solutions.

What is the company culture like at Woflow?

Woflow is a post-Series A company with a growing team of over 60 full-time people across 10+ countries, focused on innovation in data infrastructure for digital commerce and the convergence of physical stores with eCommerce.

What makes a strong candidate for the Strategic Account Manager position?

Strong candidates blend expertise in customer success with relationship-building, project management for handling urgent priorities and stakeholder alignment, and technical delivery to understand and demo the platform effectively.

Woflow

Automates merchant data onboarding and management

About Woflow

Woflow automates the onboarding and management of merchant data for platforms and marketplaces. Its main product is an automation engine that uses machine learning and a distributed workforce to efficiently process and update merchant catalogs. This system works by breaking down tasks into smaller parts that can be completed simultaneously, ensuring accuracy and reliability through an automated consensus process. Woflow provides its services via an API, allowing developers to easily integrate its functionalities into their applications. This integration helps clients automate the digitization of catalogs, update merchant data in real-time, and manage job requests effectively. Woflow stands out from competitors by offering a customizable solution that reduces manual labor and speeds up onboarding processes. The company's goal is to improve operational efficiency and customer satisfaction for its clients by providing reliable and efficient data handling solutions.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$10.6MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

201-500Employees