Senior Customer Success Manager- Life Sciences
H1Salary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Scientific Communication, SaaSIndustries
Requirements
Candidates should possess 3+ years of experience in customer success or account management within a SaaS company, along with a Bachelor’s or Master’s degree in Life Sciences which is a plus. They should also demonstrate strong expertise in hosting virtual webinars and workshops, proficiency in account management metrics, and exceptional organizational skills with the ability to manage multiple projects effectively.
Responsibilities
As a Customer Success Manager, you will proactively engage with clients through various channels, onboard new users by demonstrating platform features and delivering value-driven solutions to enhance user engagement and drive renewals. You will monitor user satisfaction, identify client needs, coordinate training and support, and develop customer advocates while collaborating with internal teams such as medical illustration, product, and marketing to ensure customer needs are met. Furthermore, you will contribute to product enhancements and support other internal teams by continuously seeking ways to improve the customer success playbook.
Skills
Customer Success
Account Management
Webinars
Workshops
Retention Metrics
NPS
Relationship Building
Presentation Skills
Client Engagement
Training & Support
Cross-functional Collaboration
Biorender
Online platform for creating scientific illustrations
About Biorender
BioRender provides an online platform for creating scientific illustrations tailored for the life sciences field. Users can access thousands of pre-drawn icons and templates covering over 30 life sciences disciplines, allowing scientists, researchers, and educators to produce professional and visually appealing figures efficiently. The platform's user-friendly interface enables clients, including academic researchers, pharmaceutical companies, and educational institutions, to create figures for research papers, presentations, and educational materials with minimal effort. BioRender operates on a subscription model, offering various plans to suit different user needs, including enterprise solutions for larger organizations. The company's goal is to simplify the process of creating high-quality scientific illustrations, making it an essential resource for effective scientific communication.
Key Metrics
Toronto, CanadaHeadquarters
2017Year Founded
$16.7MTotal Funding
SERIES_ACompany Stage
Biotechnology, Education, HealthcareIndustries
201-500Employees