[Remote] Customer Success Manager | Mid-Market (Industry) at Biorender

California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Scientific Communication, SaaSIndustries

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementWebinarsWorkshopsRetention MetricsNPSRelationship BuildingPresentation SkillsClient EngagementTraining & SupportCross-functional Collaboration

Questions & Answers

Common questions about this position

Is this Customer Success Manager position remote?

Yes, the position is remote.

What is the salary for this role?

This information is not specified in the job description.

What experience and skills are required for this Customer Success Manager role?

Candidates need 3+ years in customer success or account management in a SaaS company, strong expertise in hosting virtual webinars and workshops, proficiency in metrics like churn, retention, and NPS, plus strong organizational and interpersonal skills.

What is BioRender's mission and company focus?

BioRender's mission is to accelerate the world’s ability to learn, discover, and communicate science, transforming how knowledge is shared to make science open, collaborative, and easily understandable by all, with a focus on shaping the future of science communication.

What makes a strong candidate for this position?

A strong candidate has 3+ years of SaaS customer success experience, expertise in virtual events and account metrics, a degree in Life Sciences, and proven skills in building executive relationships and presenting to large audiences.

Biorender

Online platform for creating scientific illustrations

About Biorender

BioRender provides an online platform for creating scientific illustrations tailored for the life sciences field. Users can access thousands of pre-drawn icons and templates covering over 30 life sciences disciplines, allowing scientists, researchers, and educators to produce professional and visually appealing figures efficiently. The platform's user-friendly interface enables clients, including academic researchers, pharmaceutical companies, and educational institutions, to create figures for research papers, presentations, and educational materials with minimal effort. BioRender operates on a subscription model, offering various plans to suit different user needs, including enterprise solutions for larger organizations. The company's goal is to simplify the process of creating high-quality scientific illustrations, making it an essential resource for effective scientific communication.

Toronto, CanadaHeadquarters

2017Year Founded

$16.7MTotal Funding

SERIES_ACompany Stage

Biotechnology, Education, HealthcareIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

AI-driven design tools may reduce demand for BioRender's platform.

Increased competition from cheaper visualization platforms could erode market share.

Potential IP disputes over pre-drawn icons could lead to legal challenges.

Differentiation

BioRender offers a vast library of customizable icons and templates for scientists.

The platform provides a user-friendly interface for creating professional scientific figures.

BioRender serves diverse clients, including academia, biotech, and pharmaceutical companies.

Upsides

Increased demand for digital communication boosts need for scientific visualization tools.

Growing interest in graphical abstracts enhances research visibility and accessibility.

Open-access publishing trend increases demand for high-quality, appealing figures.

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