[Remote] Key Account Manager at Jobber

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Home Services, Small Business TechnologyIndustries

Requirements

Experience managing and growing portfolios of high-value clients
Ability to act as a trusted advisor and consultant to clients
Skills in identifying upsell and cross-sell opportunities, focused on expansion, retention, and increasing payment processing volume
Capability to conduct regular business reviews and strategic planning sessions
Proficiency in providing insights and recommendations to optimize product use, particularly payments-related features
Experience increasing gross payment volume (GPV) and customer lifetime value
Ability to collaborate with cross-functional teams (e.g., product, risk, support)
Skills in gathering and providing customer feedback to product teams
Capability to develop and implement best practices and processes
Mentoring abilities

Responsibilities

Manage and grow a portfolio of existing high-value clients, focused on increasing Gross Payment Volume (GPV)
Work with Jobber’s largest existing customers for upsell and cross-sell opportunities, emphasizing expansion, retention, increasing payment processing volume, building relationships, and addressing pain points
Conduct regular business reviews and strategic planning sessions with key clients, providing insights and recommendations on optimizing Jobber's products and services, particularly payments
Increase the gross payment volume of assigned accounts, overall customer lifetime value, and cross-sell other Jobber products
Collaborate with other departments (e.g., product, risk, support) to ensure seamless customer experience
Provide feedback and suggestions to the product team based on customer needs and requests
Develop and implement best practices and processes for the Key Account Management department
Mentor team members
Contribute to building a new Key Account Management department

Skills

Account Management

Customer Success

Relationship Building

Sales

Customer Retention

Jobber

SaaS platform for home service management

About Jobber

Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.

Edmonton, CanadaHeadquarters

2011Year Founded

$180.7MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Parental Leave

Professional Development Budget

Wellness Program

Risks

Increased competition from AI-driven platforms may reduce Jobber's market share.

Economic fluctuations could impact small businesses' ability to afford Jobber's services.

Integration issues with third-party services may lead to customer dissatisfaction.

Differentiation

Jobber offers a comprehensive SaaS platform for home service businesses.

The platform integrates AI tools like Jobber Copilot for enhanced decision-making.

Jobber's subscription model includes features like quoting, scheduling, and invoicing.

Upsides

Jobber's AI-powered Copilot enhances business strategies and operations.

The partnership with Stripe offers embedded financial services for better cash flow management.

Jobber's new marketing tools help businesses grow through online reviews and campaigns.

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