Store Floor Lead, FT (Sur La Table) at CSC Generation

Natick, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

RetailIndustries

Requirements

Ability to communicate verbally and work cooperatively with associates and customers
Ability to remain standing for up to 4 hours at a time
Ability to move about the store (inferred from incomplete physical requirements)

Responsibilities

Lead the sales floor and oversee daily store operations as Manager on Duty (MOD)
Provide in-the-moment coaching and feedback to elevate performance and team engagement; communicate performance issues directly to the General Manager/Store Manager
Support onboarding, training, and development of new associates
Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty
Maintain expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources
Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture
Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty
Support the achievement of store sales goals through effective customer engagement and team motivation
Maximize selling opportunities by identifying customer needs and offering relevant solutions
Consistently meet or exceed monthly sales goals, contributing to overall store revenue (measured by KPIs such as individual sales volume, average transaction value, and customer conversion rates)
Direct employees to ensure appropriate merchandise stock levels and that the selling floor is adequately stocked and merchandised in accordance with visual standards
Complete inventory transactions including receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests)
Adhere to applicable wage and hour laws and accurately record time worked according to SLT Policy
Model and ensure all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained, and consistently followed

Skills

Key technologies and capabilities for this role

Retail OperationsTeam LeadershipCustomer ServiceSales Floor ManagementEmployee CoachingOnboardingTrainingProduct Knowledge

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role.

What are the key responsibilities of the Store Floor Lead?

The role involves leading the sales floor as Manager on Duty, providing coaching and feedback to the team, supporting onboarding and training, ensuring exceptional customer experiences, driving sales goals, and managing daily operations.

What leadership skills are needed for this role?

Strong leadership skills are required, including overseeing daily operations as Manager on Duty, providing in-the-moment coaching, supporting team development, and communicating performance issues to management.

What is the company culture like at Sur La Table?

The culture emphasizes creating happiness through cooking and sharing good food, delivering a #bestincenter customer experience, and fostering a customer-focused, Guest Obsessed environment.

What makes a strong candidate for the Store Floor Lead position?

Candidates with retail leadership experience, passion for culinary products, strong customer service skills, ability to coach teams, and a drive to meet sales goals through customer engagement will stand out.

CSC Generation

Acquires and revitalizes struggling retail brands

About CSC Generation

CSC Generation specializes in acquiring and revitalizing struggling retail brands to make them profitable. The company identifies underperforming brands with potential and integrates them into its operating platform, which includes technology, skilled personnel, and efficient processes. This approach has allowed CSC Generation to successfully transform several well-known brands, such as DirectBuy and Sur La Table, into profitable ventures. The company generates revenue through the sales of products from its portfolio, which features over 325,000 items and attracts around 10 million monthly page views. Unlike many competitors, CSC Generation focuses on "unsexy" opportunities—brands that others might overlook but have significant turnaround potential. The goal of CSC Generation is to drive growth and profitability for the brands it acquires, ultimately enhancing the customer experience and increasing sales.

Merrillville, IndianaHeadquarters

2016Year Founded

$107.6MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Risks

Increased competition may lead to higher acquisition costs for CSC Generation.

Operational challenges in integrating new brands like Backcountry could affect performance.

Economic downturns could reduce consumer spending, impacting CSC's profitability.

Differentiation

CSC Generation specializes in acquiring and revitalizing struggling retail brands.

The company integrates brands into its platform to drive growth and profitability.

CSC Generation identifies 'unsexy' opportunities with significant potential for turnaround.

Upsides

CSC Generation's acquisition of Backcountry expands its consumer-centric brand portfolio.

The rise of AI-driven personalization can enhance CSC's customer engagement and conversion rates.

Direct-to-consumer models offer CSC increased profitability by cutting out intermediaries.

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