[Remote] Field Trainer- Modern Retail at CDK Global

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

Must reside near a Major Airport (100% Field Based Position)
Work experience in more than one retail area is a plus
Experience with other DMS software is an advantage
Ability to work independently or as part of a team
Ability to lead other trainers while on site
Thorough understanding of at least one CDK Global workflow
Regarded as an associate that can manage a lead role on projects
Ability to work in a fast-paced environment
Love to travel
Passion for training
Keen attention to detail
Exceptional customer service skills
Ability to work well independently with minimal supervision
Becoming a Subject Matter Expert in the field is encouraged

Responsibilities

Successfully consults, installs and trains customers on CDK Global solutions
Have a complete understanding of the products trained within the assigned workflow (i.e. CRM, Digital Retail, Sales FI, Inventory etc.)
Queries customer to determine what functionality and configuration will satisfy the customer’s business needs, and make appropriate recommendations
Is proficient at verifying and validating predetermined setup configurations and conversion data to ensure accuracy
Conducts status meetings with key customer personnel to review and discuss any open issues such as software incompatibilities related to their internal workflows, functionality gaps, product change requests, and recap any process changes implemented at the dealership level
An action plan to address open issues should be discussed and finalized with the client during status meetings
Thoroughly completes daily trip reports to document project status to key project stakeholders
Facilitates work in process activities to begin training process and ensure client go-live readiness
Monitors customer trainee progress and meets regularly to review and set goals with regard to training objectives
Takes initiative to keep up to date and proficient on products, processes and industry

Skills

Software Installation

User Training

On-site Training

Virtual Training

Implementation Consulting

Dealership Operations

Accounting Software

Parts Management

Service Management

Sales Solutions

CDK Global

Integrated software solutions for automotive retail

About CDK Global

CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.

Hoffman Estates, IllinoisHeadquarters

1972Year Founded

IPOCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Risks

Tekion's lawsuit could lead to significant legal expenses and reputational damage.

Antitrust lawsuit resulted in a $100 million payout, indicating potential legal vulnerabilities.

Cybersecurity breach impacted major clients, potentially leading to loss of trust and business.

Differentiation

CDK Global specializes in integrated software solutions for the automotive retail industry.

The company offers a subscription-based model for its software solutions.

CDK Global focuses on EV transition challenges, tailoring solutions for evolving industry needs.

Upsides

Increased focus on cybersecurity can enhance CDK Global's reputation and client trust.

Digital transformation in automotive industry presents opportunities for expanding software offerings.

Rise of EVs creates demand for specialized dealership software solutions by CDK Global.

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