[Remote] Customer Service Supervisor at Colibri Group

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

High school diploma or equivalent
2+ years of supervising experience in a Customer Service call center team
Proficiency in Microsoft Office
Professional and friendly attitude
Excellent interpersonal, written, and oral communication skills
Strong work ethic and self-motivation
Ability to learn and navigate new software quickly
Comfortable using multiple computer screens and internet tabs simultaneously

Responsibilities

Lead and mentor a team of customer service representatives
Uphold Customer Service performance targets
Develop and implement Customer Service procedures, policies, and standards
Provide technical support and critical thinking to anticipate customer needs
Serve as an escalation point for customer issues
Analyze customer service processes for improvement
Identify ways to enhance efficiency, reduce response times, and improve customer satisfaction

Skills

Colibri Group

Online learning solutions for licensed professionals

About Colibri Group

Colibri Group offers online learning solutions for licensed professionals in fields like real estate, healthcare, and financial services. Using a proprietary Software-as-a-Service (SaaS) platform, it provides pre-licensing courses and continuing education programs that help users maintain their professional credentials. The company stands out with its user-friendly platform and extensive content, boasting over 10,000 hours of material and 640 state and federal approvals annually. Colibri Group's goal is to deliver accessible educational resources that support career advancement for its diverse clientele.

Frontenac, MissouriHeadquarters

1990Year Founded

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, EducationIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Training

Employee Assistance Program

Professional Development Budget

Risks

Emerging online platforms offering free courses may erode Colibri's market share.

Frequent updates to meet licensing requirements could strain resources and compliance efforts.

Integration challenges from acquisitions may divert focus from core business operations.

Differentiation

Colibri Group offers tailored learning solutions for licensed professionals across multiple industries.

The company leverages a proprietary SaaS platform for high-quality educational content delivery.

Colibri Group's partnerships with universities enhance pre-licensure programs for students.

Upsides

Strategic acquisitions, like TRC Healthcare, expand Colibri's market reach and service offerings.

Partnerships with institutions like the University of Tulsa boost program credibility and enrollment.

Growing demand for micro-credentials aligns with Colibri's focus on professional development.

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