[Remote] Customer Service Supervisor at Colibri Group

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Education Technology, Professional EducationIndustries

Requirements

High school diploma or equivalent
2+ years or more of supervising experience specific to managing Customer Service call center teams
Proficiency in Microsoft Office
Professional and friendly attitude with ability to quickly develop rapport with customers over the phone
Excellent interpersonal, written, and oral communication skills
Strong work ethic and self-motivation with commitment to succeed individually and as a team
Aptitude to learn and navigate new software quickly, comfortable using multiple computer screens and internet tabs simultaneously

Responsibilities

Lead, support, encourage, train, and mentor a team of customer service representatives to deliver a high standard of service
Uphold Customer Service performance targets by monitoring team member progress and providing regular feedback to help develop necessary skills and competencies
Assist in the development and implementation of Customer Service procedures, policies, and standards
Work alongside the team, providing technical support and fast-paced critical thinking to anticipate customer’s current and future needs
Serve as an escalation point to review, advise, and respond to student issues, further escalating to department managers as needed
Analyze customer service processes, identifying areas for improvement
Identify ways to enhance efficiency, reduce response times, and improve customer satisfaction

Skills

Key technologies and capabilities for this role

Customer ServiceTeam LeadershipMentoringPerformance MonitoringFeedback DeliveryPolicy DevelopmentTechnical SupportCritical ThinkingEscalation Handling

Questions & Answers

Common questions about this position

What are the key qualifications needed for the Customer Service Supervisor role?

Candidates need a high school diploma or equivalent, 2+ years of supervising experience specific to managing Customer Service call center teams, proficiency in Microsoft Office, excellent communication skills, and a professional attitude.

What is the company culture like at Colibri Group?

Colibri Group's culture emphasizes values of Love, Joy, Boldness, Teamwork, and Curiosity, which guide interactions with team members, customers, and the community.

What does the Customer Service Supervisor do day-to-day?

The role involves leading and mentoring a team of customer service representatives, monitoring performance, providing feedback, assisting in procedure development, serving as an escalation point, and analyzing processes for improvements.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Colibri Group

Online learning solutions for licensed professionals

About Colibri Group

Colibri Group offers online learning solutions for licensed professionals in fields like real estate, healthcare, and financial services. Using a proprietary Software-as-a-Service (SaaS) platform, it provides pre-licensing courses and continuing education programs that help users maintain their professional credentials. The company stands out with its user-friendly platform and extensive content, boasting over 10,000 hours of material and 640 state and federal approvals annually. Colibri Group's goal is to deliver accessible educational resources that support career advancement for its diverse clientele.

Frontenac, MissouriHeadquarters

1990Year Founded

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, EducationIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Training

Employee Assistance Program

Professional Development Budget

Risks

Emerging online platforms offering free courses may erode Colibri's market share.

Frequent updates to meet licensing requirements could strain resources and compliance efforts.

Integration challenges from acquisitions may divert focus from core business operations.

Differentiation

Colibri Group offers tailored learning solutions for licensed professionals across multiple industries.

The company leverages a proprietary SaaS platform for high-quality educational content delivery.

Colibri Group's partnerships with universities enhance pre-licensure programs for students.

Upsides

Strategic acquisitions, like TRC Healthcare, expand Colibri's market reach and service offerings.

Partnerships with institutions like the University of Tulsa boost program credibility and enrollment.

Growing demand for micro-credentials aligns with Colibri's focus on professional development.

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