[Remote] Team Lead, Customer Experience at Bestow

United States

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$60,000 – $70,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance Technology, Financial ServicesIndustries

Skills

Key technologies and capabilities for this role

Customer ServiceTeam LeadershipCoachingProcess ImprovementEscalation ManagementQuality AssurancePerformance AnalysisCommunicationProblem-SolvingMentoring

Questions & Answers

Common questions about this position

What is the salary range for the Team Lead, Customer Experience position?

The salary range is $60K - $70K.

Is this position remote or does it require office work?

The role is open to remote (US, contiguous 48 states only) or hybrid in the Dallas office.

What are the key skills and qualifications required for this role?

Candidates need 6+ years in customer service, a valid life insurance license, proficiency with CRM systems, strong leadership, customer-centric focus, excellent communication, problem-solving, adaptability, and collaboration skills. Experience in a highly-regulated industry and understanding of life insurance issues are also preferred.

What is the company culture like at Bestow?

Bestow is a team of mission-driven, results-oriented individuals focused on increasing financial stability, with an emphasis on fostering a positive team culture, customer obsession, empathy, and empowering teams.

What makes a strong candidate for this Team Lead role?

A strong candidate has 6+ years of customer service experience, a valid life insurance license, leadership skills to mentor teams, customer-centric mindset, and proficiency in CRM systems, with experience in regulated industries like insurance being preferred.

Bestow

Digital platform for life insurance solutions

About Bestow

Bestow offers a digital platform for purchasing life insurance, focusing on making the process quick and easy for individuals. Their technology streamlines the application process using advanced underwriting methods, allowing customers to receive instant decisions on their coverage. Bestow's software manages the entire insurance lifecycle, which helps reduce costs and enables the rapid launch of new insurance products. Additionally, the company utilizes data solutions to enhance customer data for better marketing strategies and audience targeting. Unlike traditional insurance providers, Bestow emphasizes a user-friendly experience and affordability, with coverage starting at $11 per month. Their goal is to provide accessible life insurance while maintaining high customer satisfaction, as evidenced by their excellent ratings and A+ Better Business Bureau score.

Dallas, TexasHeadquarters

2017Year Founded

$133.8MTotal Funding

SERIES_CCompany Stage

Data & Analytics, FintechIndustries

201-500Employees

Benefits

Competitive salary

Equity

Annual bonus based on company and individual performance

Flexible PTO plan

Medical, dental, & vision insurance

Paid parental leave

Annual lifestyle spending account

Flexible work-from-home policy

Learning & development opportunities

Risks

Departure of key compliance officer may affect regulatory risk management.

Pending Sammons acquisition could alter Bestow's strategic direction.

Recent layoffs and low website traffic indicate potential customer engagement challenges.

Differentiation

Bestow offers a digital platform simplifying life insurance purchase processes.

The company uses advanced underwriting technology for quick insurance application decisions.

Bestow's data-driven approach optimizes marketing and audience segmentation.

Upsides

Growing demand for digital insurance solutions boosts Bestow's market potential.

Partnership with Transamerica enhances Bestow's market reach and credibility.

InsurTech investments provide growth opportunities for Bestow's technology-driven solutions.

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