Solutions Engineer

Job Overview

Omada Health is seeking a new member of the Solutions Engineering team to facilitate technical integrations with Omada’s customers and partners. The Solutions Engineering team supports both customer-facing and engineering teams with product prioritization and strategy to help Omada improve its systems as well as technical planning for individual integrations.

The team’s primary goal is to improve Omada's ability to onboard and support customers and strategic alliance partners. A member of the Solutions Engineering team is an expert in Omada's internal systems and works with customer-facing teams to guide customers through those systems and problem solve through challenges. Leveraging their creative vision, the Solutions Engineering team can work directly with business partners to strategically enable the product and build out internal and external integration strategies at scale. The team pays attention to both external and internal needs so that they can work with commercial, support, compliance, operations, product, and engineering teams to improve Omada's systems and processes.

To achieve the above goal, a Solutions Engineer will be responsible for educating internal teams about Omada’s business systems, helping determine the specific requirements of integrations, advising on direction to meet internal and external requirements, and working closely with Omada’s product and engineering teams to develop scalable solutions.

Key Responsibilities

• Collaboration: Work closely with commercial teams to understand customer requirements and advise internal teams on best ways to meet operational goals given system capabilities.
• Client Engagement: Participate in customer meetings to present and discuss the technical aspects of proposed solutions.
• Solution Design: Develop solutions that align with customer needs, taking into account their timeframes and budgets.
• Simplification: Explain complex technical issues to non-technical stakeholders in an accessible and understandable manner.
• Cross-Functional Coordination: Collaborate with engineering, product management, and commercial teams to ensure proposed solutions meet customer requirements and timelines.
• Customization: Adapt product and service offerings to create integrated solutions for clients.
• Implementation Support: Serve as the technical point of contact internally and externally throughout an implementation and be accountable for the technical success of a new implementation.
• Education: Train and educate cross-functional teams on Omada’s business systems.

Qualifications

• Over 5 years of experience managing complex projects and technical implementations.
• More than 3 years in a client-facing role.
• Proven experience interfacing with engineering and product teams.
• Ability to engage with all levels of an organization, including executive, technical, marketing, and product teams.
• Strong communication and presentation skills, capable of explaining technical concepts to non-technical audiences.
• Familiarity with technical implementations and how they align with business objectives.
• Proactive attitude towards risk management and escalation.
• Exceptional problem-solving and analytical capabilities.
• Ability to work both independently and collaboratively within a team.
• Capacity to develop an in-depth understanding of end-to-end systems and data flows.
• Hands-on experience in designing and implementing technical solutions.
• Ability to balance day-to-day tasks with long-term priorities.
• Passion for process improvement and documentation.
• Foundational knowledge of SQL.
• Proficiency in Google Docs, PowerPoint, Excel, and CSV files.

Benefits

• Competitive salary with generous annual cash bonus
• Equity grants
• Remote first work from home culture
• Flexible vacation to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance