Technical Project Manager (TPM) - FlockOS

Salary: $120K - $130K Location Type: Remote Employment Type: Full-Time

Who is Flock?

Flock Safety is an all-in-one technology solution dedicated to eliminating crime and enhancing community safety. Our intelligent platform leverages the collective power of cities, businesses, schools, and law enforcement agencies to build a safer future together. We provide a full-service, maintenance-free technology solution trusted by communities nationwide to solve and deter crime, ultimately creating safer environments for everyone.

Our comprehensive and intelligent public safety platform offers actionable evidence to solve, deter, and reduce crime across neighborhoods, schools, businesses, and entire cities. We achieve this by transforming unbiased data into objective answers, without compromising transparency or privacy.

Flock aims to provide a career-defining experience where you can significantly impact your community. While safety is our core business, we foster a supportive team environment that optimizes the remote experience to cultivate strong and fulfilling relationships, even when physically apart. Our dedicated employees thrive in a positive and inclusive culture that rewards a bias towards action.

We have secured over $700M in venture capital funding from prominent investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. With a valuation exceeding $7.5B, Flock is experiencing intentional growth and is actively seeking top talent to help us achieve our goal of reducing crime in the United States by 25% within the next three years.

The Opportunity

As a Technical Project Manager (TPM) on the FlockOS team, you will be the primary point of contact for customers throughout their implementation journey. You will guide them through a highly technical and cross-functional process, hosting regular meetings and acting as a crucial bridge between customers and Flock's internal engineering, marketing, and customer success teams. Your ability to translate complex technical requirements into clear, actionable plans for non-technical stakeholders is paramount to your success. This is a fully remote position, requiring strong time management, proactive communication, and a high degree of autonomy.

How You'll Make an Impact:

• Lead the end-to-end implementation of FlockOS software across multiple systems and environments, including integrations with CAD, VMS, and third-party APIs.
• Work directly with customer stakeholders, customer technical resources, and internal Flock Safety technical resources to drive implementations forward.
• Manage multiple moving action items within various customer implementations.
• Maintain detailed project statuses and notes to facilitate clear communication with internal and external stakeholders.
• Host regular customer meetings, providing agendas and notes, and effectively driving discussions.
• Partner with Product, Engineering, Operations, Sales, Project Management, and Customer Success teams to tactfully resolve escalated situations.

FlockOS implementations are often multi-stream, demanding complex coordination across software systems, customer IT infrastructure, and internal engineering teams. Success in this role requires the ability to quickly understand technical requirements, communicate effectively with both technical and non-technical stakeholders, and adapt to evolving customer environments.

The Skillset:

• Demonstrated excellence in project management roles for 2+ years.
• Experience managing technically complex software implementations with multiple integrations (e.g., CAD, VMS, data streams, or API-based services).
• Comfortable supporting customers through various contact channels, including phone, chat, and/or email.
• Experience with Salesforce or similar tools is a plus.
• Any experience with project management tools (such as TaskRay) is a bonus.
• Comfortable reading and interpreting technical documentation and facilitating communication between customer IT teams and internal Flock teams.