Solution Engineer

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

ABOUT US

At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world.

Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies.

Xsolla Values:

• Longevity
• Opportunity
• Vision
• Enjoy the game!

ABOUT YOU

We are seeking a Solution Engineer to join our fast-growing, global organization. This is a customer engagement role and is a vital cross-functional position, ideal for someone who can work seamlessly across engineering, operations, customer-facing teams, and the customer. This role requires strong technical understanding and excellent communication skills.

As a Solution Engineer, you will engage with the customer's technical team to solve their challenges from a technical side. You will work closely with the Customer Success Manager and Customer Integration Manager. You will help them in solving customer integration and launch problems. This includes taking ownership of customer-related technical issues and escalations, as well as coordinating internal launch announcements to ensure operational readiness and support.

You’ll play a key role in translating technical details into clear communication, balancing customer needs with internal delivery timelines, and upholding high standards of operational excellence. This role works very closely with the engineering team to understand the platform, APIs, and the roadmap.

RESPONSIBILITIES

• Passion for technology and customer obsession are key for success in this role.
• Serve as the technical lead for key customers, managing onboarding, integration, and ongoing success activities.
• Partner closely with the core engineering team and product teams to understand the product architecture, APIs, features, and how they map to customer needs.
• Own and manage customer product launches, ensuring all technical components and dependencies are delivered smoothly.
• Partner closely with customer success managers to ensure all technical issues are making progress, blockers are being addressed, and resolutions are happening to ensure seamless communication and build customer trust.
• Lead structured and timely follow-ups, ensuring all technical action items are tracked, documented, and delivered.
• Act as a bridge between technical teams and non-technical stakeholders, clearly communicating between customer needs.
• Anticipate and manage stakeholder expectations, escalate risks early, and proactively resolve potential issues.
• Regularly share customer feedback and pain points with product development teams to improve products and make the customer journey easy.

REQUIREMENTS

• Bachelor’s degree in Engineering, Computer Science, or a related technical field.
• 3–5 years in a technical customer-facing role (e.g., Solution Engineer, Sales Engineer, or Technical Evangelist).
• Solid understanding of technical systems, software infrastructure, and operational workflows.
• Excellent communication skills, both written and verbal, with an emphasis on clarity, structure, and accountability.
• Proven ability to coordinate across multiple departments, manage competing priorities, and deliver results in a structured and timely manner.
• Self-starter with a collaborative mindset and a proactive, can-do attitude.
• Experience working in global, multicultural environments and across time zones.

NICE TO HAVE

• Background in B2B SaaS, enterprise platforms, or infrastructure-focused products.
• Familiarity with APIs, cloud infrastructure, AI tools, and technologies.
• Experience with Agile methodologies.