Customer Success Engineer
RescalePart Time
Entry Level & New Grad
New York, New York, United States
Key technologies and capabilities for this role
Common questions about this position
The salary range is $140K - $180K.
This information is not specified in the job description.
The role requires being highly motivated, ambitious, and dedicated with diverse backgrounds, strong technical knowledge to support customers and create demos, and the ability to build scalable processes and cross-functional relationships.
The culture centers on putting people first, applying science and craft, practicing disciplined ambition, and giving ownership with equity; the small team of 25 in Soho enjoys brewing espresso, producing music, or practicing yoga outside work.
Strong candidates are highly motivated, talented, ambitious, and dedicated individuals with diverse backgrounds who can spearhead building the customer success function, provide exceptional support, create demos and processes, and build cross-functional relationships.
Monitors and visualizes time-series data
Graphite is a software tool that focuses on monitoring and visualizing time-series data, which consists of data points collected at specific intervals. It was initially developed in 2006 and became open-source in 2008, allowing it to be widely adopted by large companies. Graphite's main function is to help businesses store, retrieve, share, and visualize their time-series data, but it does not collect data itself. Instead, it allows users to input metrics into its database, making it essential for monitoring performance metrics like application performance and database request times. Unlike many competitors, Graphite operates on both low-cost hardware and cloud infrastructure, making it accessible for various clients, including e-commerce platforms and software development communities. The company generates revenue through support services, custom development, and consulting, ensuring that businesses can maximize the use of the tool while contributing to its ongoing development.