Solutions engineer

New York, New York, United States

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$140,000 – $180,000Compensation

Mid-level (3 to 4 years), Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

AI & Machine Learning, Consumer Software, Enterprise SoftwareIndustries

Requirements

Candidates should have a proven background in solutions engineering or customer support within the software industry. Strong communication skills and the ability to build relationships with customers are essential. Experience in creating documentation and educational materials is preferred, along with the capability to develop scalable processes and systems.

Responsibilities

The Solutions Engineer will be an early member of the go-to-market team and will significantly impact Graphite's growth. They will spearhead the development of the customer success function, provide exceptional support to customers, and build strong relationships. Additionally, they will iterate on product demo scripts, capture common technical support questions, and create tools to improve documentation and educational resources.

Skills

Code Review

Pull Requests

Software Engineering

Customer Support

Sales

Collaboration

Communication

Graphite

Monitors and visualizes time-series data

About Graphite

Graphite is a software tool that focuses on monitoring and visualizing time-series data, which consists of data points collected at specific intervals. It was initially developed in 2006 and became open-source in 2008, allowing it to be widely adopted by large companies. Graphite's main function is to help businesses store, retrieve, share, and visualize their time-series data, but it does not collect data itself. Instead, it allows users to input metrics into its database, making it essential for monitoring performance metrics like application performance and database request times. Unlike many competitors, Graphite operates on both low-cost hardware and cloud infrastructure, making it accessible for various clients, including e-commerce platforms and software development communities. The company generates revenue through support services, custom development, and consulting, ensuring that businesses can maximize the use of the tool while contributing to its ongoing development.

San Francisco, CaliforniaHeadquarters

2006Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Enterprise SoftwareIndustries

1-10Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Paid Vacation

Relocation Assistance

Meal Benefits

Commuter Benefits

401(k) Retirement Plan

Risks

Competition from Prometheus and Grafana with advanced features threatens Graphite.

Security vulnerabilities in open-source software pose risks if not regularly updated.

Shift towards all-in-one solutions may reduce Graphite's market appeal.

Differentiation

Graphite excels in visualizing time-series data for enterprise-level monitoring needs.

It operates efficiently on both low-cost hardware and cloud infrastructure.

Graphite's open-source model allows for cost-effective customization and integration.

Upsides

Rising demand for cloud-native tools boosts Graphite's integration capabilities.

DevOps practices increase the need for real-time monitoring, benefiting Graphite.

Open-source popularity enhances Graphite's appeal for cost-effective enterprise solutions.

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