[Remote] Customer Onboarding Specialist at Jobber

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Software, Small Business, BiotechnologyIndustries

Requirements

Empowering others
Strong communication skills
Ability to listen actively
Product expertise
Patience and reliability
Performance driven
Achievement mindset
Bias for action
Eagerness to take initiative
Customer driven
Ability to connect with customers
Ability to teach customers about using Jobber
Ability to drive and encourage feedback loops
Ability to be agile and adaptable
Ability to thrive in a fast-paced environment

Responsibilities

Create strategies to ensure SPs feel fully supported and understand Jobber features
Recommend and implement tailored solutions to drive business growth
Leverage scalable tactics to fuel growth within the first 90 days
Shape the success of SPs
Be a product expert to set up customers for success
Communicate with customers to drive the value of features and workflows
Listen to customers' needs and drive value
Be patient and reliable for customers
Foster close collaboration with cross-functional teams
Drive customer-retention mindset in decision making
Encourage feedback loops to amplify customer retention
Be agile and adaptable in a fast-paced environment
Deliver customer-focused solutions
Build strong customer relationships
Teach customers about using Jobber effectively

Skills

Key technologies and capabilities for this role

Customer OnboardingStakeholder ManagementTechnical SupportCommunicationProblem-solving

Jobber

SaaS platform for home service management

About Jobber

Jobber provides software solutions tailored for home service businesses, helping them manage operations like quoting, scheduling, invoicing, and payment collection. The platform operates on a subscription model, allowing small to medium-sized businesses in industries such as cleaning, landscaping, plumbing, and HVAC to access its features for a recurring fee. Jobber simplifies the management process, making it easier for businesses to serve their customers. It includes a mobile app and offers unlimited one-on-one support, along with resources like salary reports to assist in hiring. Jobber's goal is to enhance the efficiency and effectiveness of home service businesses.

Edmonton, CanadaHeadquarters

2011Year Founded

$180.7MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Parental Leave

Professional Development Budget

Wellness Program

Risks

Increased competition from AI-driven platforms may reduce Jobber's market share.

Economic fluctuations could impact small businesses' ability to afford Jobber's services.

Integration issues with third-party services may lead to customer dissatisfaction.

Differentiation

Jobber offers a comprehensive SaaS platform for home service businesses.

The platform integrates AI tools like Jobber Copilot for enhanced decision-making.

Jobber's subscription model includes features like quoting, scheduling, and invoicing.

Upsides

Jobber's AI-powered Copilot enhances business strategies and operations.

The partnership with Stripe offers embedded financial services for better cash flow management.

Jobber's new marketing tools help businesses grow through online reviews and campaigns.

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