Solution Account Manager at Adobe

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Digital MarketingIndustries

Requirements

Strong communication and presentation skills in English
Willingness to discuss and solve (difficult) customer situations
Result-oriented work, passion, and reliability
Appetite for continued learning
Capable of handling stressful situations professionally
Preferably located in Warsaw, Poland

Responsibilities

Drive renewals, identify and grow opportunities
Ensure customer retention and identify/address renewal risks
Be responsible for a set account list of Digital Experience customers in Eastern Europe
Work with clients and partners to ensure value and adoption of solutions
Support customers with their issues and concerns as needed
Keep customer satisfaction high to achieve outstanding retention
Act as the single point of contact for existing clients covering all Digital Experience solutions
Manage contract renewals, retain and grow existing business
Set expectations for customer experience and keep account information up-to-date
Become a trusted advisor for clients

Skills

Key technologies and capabilities for this role

Account ManagementSalesCustomer RetentionRelationship ManagementContract RenewalsCustomer SupportDigital Experience

Questions & Answers

Common questions about this position

What is the location requirement for this Solution Account Manager role?

The role is preferably based in Warsaw, Poland, and covers accounts in Eastern Europe while working in a multi-functional team across Central Europe.

What are the key skills required for this position?

Strong communication and presentation skills in English are required, along with result-oriented work ethic, passion, reliability, willingness to discuss and solve difficult customer situations, and an appetite for continued learning.

What does Adobe's company culture emphasize?

Adobe is committed to creating exceptional employee experiences where everyone is respected with equal opportunity, encourages new ideas from everywhere, focuses on customer happiness, retention, and growth, and values handling stressful situations professionally.

What compensation or salary information is provided?

This information is not specified in the job description.

What makes a strong candidate for this Solution Account Manager role?

A strong candidate excels in managing relationships, is passionate about selling new products, acts as a trusted advisor, supports customers and colleagues, handles stress professionally, and continuously expands their knowledge.

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees