Solutions Engineer - Post Sales
Vanta$165,000 - $194,000/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, SoftwareIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-Time
- Salary: (Salary not provided)
This role provides technical software implementation expertise to deliver successful product deployments for Vector's customers. The mission is to understand customer business needs and challenges to help them transform their fleet operations, often involving digitizing paperwork processes within customer mobile apps. The ideal candidate has a passion for logistics and technology and a history of providing a superior client experience.
Requirements
- Passion for logistics and technology
- Experience in software implementation
- Strong sense of self-reliance
- Ability to collaborate with internal teams (Deployment Managers, Customer Success, and core Software Engineering)
- Familiarity with scripting languages, JSON
Responsibilities
- Work closely with Vector’s Software Engineers and Deployment Managers in a coordinated customer deployment experience.
- Understand customer business and technical requirements for project implementations.
- Build workflows and automate tasks for customers using Vector’s internal tools.
- Setup and configure Vector according to customer needs.
- Triage deployment and integration issues quickly.
- Participate in technical discovery sessions to deliver technical integration solutions.
- Be the point person for guiding product implementation feedback and learnings within Vector.
- Coordinate project implementation plans, timelines, and schedules.
- Gather customer product feedback and communicate with product management and engineering.
- Coordinate with internal Vector resources (Sales, Engineering, Product, and Customer Success) to ensure customer requirements are met.
- Be the voice of the customer regarding product capabilities and roadmap investments.
Application Instructions
- (Application instructions not provided)
Company Information
- Vector’s Solutions Engineering organization focuses on delivering successful product deployments for customers.
- The company’s mission is to help customers transform their fleet operations.
- The role involves digitizing paperwork processes within customer mobile apps.
Skills
Scripting
JSON
Software Implementation
Workflow Automation
Customer Requirements
Technical Discovery
Deployment
Integration
Vectra
AI-based network detection and response solutions
About Vectra
Vectra.ai specializes in AI-based network detection and response (NDR) solutions, focusing on real-time security for cloud environments, SaaS platforms, data centers, and enterprise infrastructures. Its main product, the Cognito platform, captures network metadata and uses machine learning to identify and respond to cyber threats, allowing security analysts to conduct thorough investigations and prioritize critical incidents. Unlike many competitors, Vectra.ai integrates seamlessly with various security tools, enhancing its threat detection capabilities. The company's goal is to help organizations maintain a strong security posture by providing comprehensive solutions that adapt to evolving security needs.
San Jose, CaliforniaHeadquarters
2011Year Founded
$342.7MTotal Funding
SERIES_FCompany Stage
Cybersecurity, AI & Machine LearningIndustries
501-1,000Employees