Account Executive - CX

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: Not specified

Ema is building the next generation AI technology to empower every employee in the enterprise to be their most creative and productive. Our proprietary tech allows enterprises to delegate most repetitive tasks to Ema, the AI employee. We are founded by ex-Google, Coinbase, Okta executives and serial entrepreneurs. We’ve raised capital from notable investors such as Accel Partners, Naspers, Section32 and a host of prominent Silicon Valley Angels including Sheryl Sandberg (Facebook/Google), Divesh Makan (Iconiq Capital), Jerry Yang (Yahoo), Dustin Moskovitz (Facebook/Asana), David Baszucki (Roblox CEO) and Gokul Rajaram (Doordash, Square, Google).

Who You Are

• An experienced sales professional with a strong background in customer experience (CX) solutions, particularly AI-driven technologies that enhance customer engagement.
• Possesses a deep understanding of the market and its real-world applications.
• Excels in building relationships with senior executives, driving complex sales cycles, and successfully closing high-value deals.
• Demonstrates expertise in lead generation, client engagement, and pipeline management, utilizing interpersonal skills, technical acumen, and strategic thinking.
• Thrives in fast-paced environments and enjoys contributing to the growth of a startup.

Responsibilities

• Outbound Prospecting: Generate new leads and expand the company’s presence within targeted enterprises.
• Relationship Building: Build and nurture relationships with key executives and engage in high-level conversations across various industries.
• Pipeline Management: Develop, maintain, and track a robust pipeline of qualified leads, managing accounts through the sales stages and converting prospects into paying customers.
• Contract Negotiation: Work closely with internal teams to negotiate pricing, terms, and contracts with clients.
• Market Awareness: Stay up-to-date on market trends, industry dynamics, and customer feedback to refine sales strategies.

Requirements

• Experience: 6+ years of outbound sales experience, with a history of hitting quarterly and yearly sales targets.
• Sales Performance: Proven success in closing a quota of $750K or more.
• Communication Skills: Excellent written and verbal communication abilities, with experience articulating complex concepts related to customer experience solutions.
• Sales Tool Proficiency: Familiarity with LinkedIn Sales Navigator and Hubspot.
• Analytical Mindset: An avid learner of AI and CX technologies who can quickly grasp fundamentals and apply them to business situations.
• Ability: Implied ability to quickly learn and apply AI and CX technologies.

Application Instructions

• No specific application instructions are provided.