Senior Vice President, Customer Success

The Senior Vice President of Customer Success will be accountable for customer satisfaction and retention across the company's book of business. This role involves maintaining a comprehensive understanding of customer business challenges and managing client relationships post-sale through renewal and long-term partnerships. Responsibilities include overseeing client contract renewals and negotiations, working with customer success teams to meet and surpass client expectations, and acting as the voice of the clients within SmithRx. The SVP will assess and prioritize issues that may lead to client attrition risk, ensuring mitigation plans are in place, and anticipating industry trends to develop innovative client management strategies. Additionally, the role encompasses overall leadership of the Account Management team, including hiring, training, mentoring, providing feedback, and conducting performance evaluations, as well as managing the departmental budget and headcount to drive efficiency.