[Remote] Enterprise Segment Churn Leader at Zoom

The Enterprise Segment Churn Leader will be responsible for designing and executing strategic initiatives to reduce churn and improve retention metrics across the enterprise segment. This includes building and leading cross-functional teams to implement churn mitigation programs, developing data-driven insights to identify at-risk customers and churn patterns, and creating actionable recommendations based on customer behavior analysis. The role also involves presenting weekly and monthly progress reports to executive leadership, establishing KPIs and success metrics for retention initiatives, and collaborating with product, sales, customer success, and marketing teams to align retention strategies. Additionally, the leader will identify opportunities for product and service improvements to enhance customer satisfaction and drive continuous improvement through testing, learning, and iterating on retention strategies.