CLM Capability Owner

Employment Type: Full time

Position Overview

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world-changing projects, you will do more and become more than you ever thought possible.

We're looking for a highly skilled and motivated CLM Capability Owner to join our growing Global Commercial Capabilities team (within Global Commercial Operations). This individual will be instrumental in shaping the future of our contract management processes, transforming CLM into a powerful revenue enabler for our organization. The ideal candidate will possess a deep understanding of Contract Lifecycle Management principles, hands-on experience with Conga CLM and CPQ, and a proven ability to drive user adoption across diverse internal teams.

Responsibilities

• Define and Evangelize CLM Vision & Roadmap: Develop and communicate a compelling vision and strategic roadmap for our CLM platform, aligning it with business objectives to maximize revenue generation and operational efficiency.
• Product Backlog Management: Own and prioritize the CLM product backlog, translating business requirements into clear, concise user stories and acceptance criteria.
• Conga Expertise: Leverage in-depth knowledge of Conga CLM to optimize its configuration, functionality, and integration within our existing tech stack. Provide support and guidance on Conga CPQ related work streams, ensuring seamless synergy between the two platforms.
• Stakeholder Collaboration: Work closely with sales, deal desk, legal, finance, and IT teams to gather requirements, solicit feedback, and ensure the CLM solution meets their evolving needs.
• User Adoption & Change Management: Develop and execute strategies to drive high user adoption across all relevant departments (sales, deal desks, legal). This includes articulating clear benefits, developing training materials, and providing ongoing support.
• Benefit Realization: Continuously monitor and measure the success of CLM initiatives, demonstrating tangible benefits such as accelerated sales cycles, reduced risk, and improved contract compliance.
• Market Research & Innovation: Stay abreast of industry trends, best practices, and new technologies in CLM and CPQ to identify opportunities for continuous improvement and innovation.
• Agile Leadership: Act as a servant leader within an Agile development environment, fostering collaboration, transparency, and continuous improvement within the product team.

Qualifications

• Certified Product Owner (CSPO or equivalent): Demonstrated expertise in Agile methodologies and Product Ownership principles.
• 5+ years of experience as a Product Owner or similar role, with a strong focus on enterprise software solutions.
• 3+ years of hands-on experience with Conga Apttus CLM and CPQ: Including configuration, implementation, and ongoing optimization.
• Proven track record of driving user adoption for complex enterprise software across multiple departments.
• Excellent understanding of the contract lifecycle, from initiation to renewal and archiving.
• Strong analytical and problem-solving skills, with the ability to translate complex business challenges into actionable product requirements.
• Exceptional communication, presentation, and interpersonal skills, with the ability to influence and persuade stakeholders at all levels.
• Experience working in a fast-paced, dynamic environment.
• Bachelor's degree in Business, Computer Science, or a related field.

The estimated base salary range for the Contract Lifecycle Management (CLM) Capability Owner role is $130,000 - $160,000 annually, plus potential bonus and equity. The actual salary will be commensurate with experience, qualifications, and location.

Company Information

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world-changing projects, you will do more and become more than you ever thought possible.

Application Instructions

Please refer to the official Illumina careers page for application instructions.