Enterprise Customer Success Manager
Omada HealthFull Time
Senior (5 to 8 years)
The role requires 7-10+ years of enterprise sales leadership experience in B2B SaaS, with a strong focus on customer expansion and strategic account growth. Familiarity with Martech, RevTech, Data, or AI platforms is preferred. The ideal candidate thrives in fast-paced, high-accountability environments and has a proven track record of growing revenue from existing customers through disciplined execution, strategic coaching, and GTM alignment.
The RVP, Enterprise Customer Growth will own and operationalize the customer expansion strategy across Demandbase’s enterprise segment. This includes leading, coaching, and scaling a team of 6-7 Growth Account Directors focused on upsell, cross-sell, and renewal within key Fortune 500 accounts. Responsibilities also involve creating and executing territory strategies, guiding strategic deal cycles, leading complex renewal and pricing negotiations, enforcing sales rigor and forecast accuracy, partnering cross-functionally with marketing, product, CS, and sales strategy, cultivating executive relationships within key accounts, tracking team quota attainment and pipeline health, and driving a culture of accountability and high-performance execution.
Account-Based Marketing solutions for B2B enterprises
Demandbase specializes in Account-Based Marketing (ABM) solutions for B2B enterprises. Their platform provides tools that help businesses identify, engage, and convert high-value accounts, focusing on specific clients rather than a broad audience. This is particularly useful for industries with long sales cycles, such as technology and finance. The ABM platform integrates data analytics, personalized advertising, and CRM systems, allowing businesses to tailor their marketing efforts effectively. Demandbase operates on a subscription model, offering customizable access to their platform along with training and consulting services. This approach not only generates revenue through subscriptions but also builds long-term client relationships, setting Demandbase apart from competitors in the marketing technology space.