Account Management Director

Remote

Apply with AI Apply

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Health Insurance, Health TechnologyIndustries

Requirements

Candidates should have over 7 years of experience managing and growing a high-performing enterprise book of business in B2B SaaS, specifically within the healthcare and benefits industry. Demonstrated experience supporting clients to increase engagement and maximize the value of a medical benefit or healthcare SaaS solution is required. Strong communication and presentation skills are essential, along with the ability to thrive in a fast-paced startup environment. Proven success in building relationships with sophisticated clients and brokers in the health and welfare space is also necessary. The role requires the ability to travel up to 20% of the time.

Responsibilities

The Account Management Director will oversee clients in the largest market segment, focusing on relationship management, understanding client needs, and day-to-day client management. Responsibilities include acting as the primary point of contact for key client stakeholders and brokers, ensuring overall client success and retention. This involves executing key workflows, monitoring client health, tracking success KPIs, escalating concerns, and mitigating risks through action plans. The Director will also collaborate with product, sales, and member services teams to meet client engagement goals, develop client reports and meeting materials, and represent Garner at client open enrollment sessions.

Skills

Account Management

Client Relationship Management

Client Retention

Client Success

Key Performance Indicators (KPIs)

Risk Mitigation

Healthcare Industry

Strategic Accounts

Garner Health

Healthcare data platform improving patient outcomes

About Garner Health

Garner Health focuses on improving patient outcomes and reducing healthcare costs by utilizing a vast database of medical records. With over 60 billion records from 320 million patients, Garner identifies healthcare providers who are known for accurate diagnoses and better patient care. Individuals and families can use Garner's app and Concierge team to find in-network healthcare providers that are available and conveniently located. Additionally, Garner offers a reimbursement service that covers out-of-pocket medical expenses for visits to these top providers. For corporate clients, Garner provides a solution that enhances employee benefits and lowers costs without altering existing plans or networks. This approach allows companies to achieve savings and improve value-based care through data-driven insights. Garner's goal is to leverage its extensive claims database to deliver valuable services that enhance healthcare experiences for both individual and corporate clients.

New York City, New YorkHeadquarters

2019Year Founded

$59.6MTotal Funding

SERIES_BCompany Stage

Data & Analytics, HealthcareIndustries

201-500Employees

Benefits

Company Equity

401(k) Company Match

Risks

Increased competition from similar healthcare data analytics companies threatens Garner's market share.

Stricter data privacy regulations may limit Garner's access to necessary datasets.

Direct-to-consumer healthcare apps could divert individual clients from Garner's employer-based solutions.

Differentiation

Garner Health leverages the largest claims database in the U.S. for accurate provider recommendations.

The company offers a unique reimbursement service for out-of-pocket medical costs.

Garner's non-disruptive corporate solutions enrich benefits without changing plans or networks.

Upsides

Increased telehealth adoption enhances Garner's platform for remote, high-quality care access.

The rise of personalized medicine aligns with Garner's data-driven provider identification approach.

Growing consumer-driven healthcare supports Garner's model of empowering individuals with data.

Land your dream remote job 3x faster with AI

Try Jobo Free