Client Success Manager
Maven ClinicSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Digital Health, HealthcareIndustries
Requirements
Candidates should be highly organized, resourceful, strategic thinkers, and hands-on doers who are comfortable with ambiguity, motivated by impact, and naturally collaborative. A passion for building strong, trusted client relationships and driving measurable outcomes is essential.
Responsibilities
The Senior Manager, Client Growth & Success will build and maintain strategic relationships with key client stakeholders, develop deep expertise in Twin Health's programs, and navigate complex health plan and employer partner environments. Responsibilities include providing data-driven recommendations to improve member engagement and client satisfaction, preparing client reporting, monitoring client health proactively, and mitigating risks to satisfaction, engagement, and retention. The role also involves leading strategies to maximize program adoption and member engagement, collaborating with marketing to create client success stories, and supporting client events. Additionally, the Senior Manager will own and manage revenue growth and renewals.
Skills
Client Relationship Management
Client Success
Growth Strategies
Cross-functional Collaboration
Data-driven Decision Making
Healthcare
Digital Health
Metabolic Diseases
Twin Health
Monitors and treats chronic metabolic diseases
About Twin Health
Twin Health focuses on addressing chronic metabolic diseases by targeting their root cause: damaged metabolism. The company operates in the healthcare and wellness market, specifically for individuals suffering from conditions like diabetes and Metabolic Syndrome. Twin Health uses its Whole Body Digital Twin technology, which combines sensors, artificial intelligence, and medical science to create a virtual model of the human body. This technology allows for real-time monitoring and analysis of a person's metabolic functions, enabling the creation of personalized treatment plans. Unlike its competitors, Twin Health emphasizes reversing and preventing these diseases through a subscription-based model that provides continuous support and updates. The goal of Twin Health is to effectively manage and reduce the prevalence of chronic metabolic diseases, improving the health of millions globally.
Mountain View, CaliforniaHeadquarters
2018Year Founded
$227.1MTotal Funding
LATE_VCCompany Stage
AI & Machine Learning, HealthcareIndustries
501-1,000Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Retirement Plan
Unlimited Paid Time Off
Parental Leave
Health Savings Account/Flexible Spending Account
Company Equity
Remote Work Options
Flexible Work Hours
Risks
Competition from companies like Virta Health threatens Twin Health's market share.
Privacy concerns and regulatory scrutiny challenge wearable technology data collection.
Economic downturn may impact consumer spending on health subscriptions, affecting revenue growth.
Differentiation
Twin Health's Whole Body Digital Twin offers real-time metabolic monitoring and personalized treatment.
The platform integrates AI, sensors, and medical science to reverse chronic diseases.
Twin Health targets root causes of metabolic diseases, unlike competitors focusing on symptoms.
Upsides
Growing digital twin market offers strong potential for Twin Health's technology.
Increasing trend in personalized medicine aligns with Twin Health's treatment approach.
AI-driven solutions adoption by healthcare providers enhances collaboration opportunities for Twin Health.
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